Health Unit Coordinator | Emergency Department

Health Unit Coordinator | Emergency Department

The Health Unit Coordinator is responsible for performing duties related to patient admission, transfer and discharge, communication with patients, guests and staff, electronic health records maintenance, and other duties of a clerical nature.

Responsibilities / Duties :

• Assists with the preparation of patient medical records for admissions, transfers, and discharge.
• Notifies appropriate nursing staff to assist patients / physicians in the care of the patient.
• Notifies RN of new and / or stat orders. Is accurate with transcription orders.
• Enters and verifies data in the computer system.
• Orders supplies as needed. Maintains supplies in a neat and orderly environment.
• Interacts professionally with patient / family. Defers to the RN to provide explanations and verbal reassurance as appropriate.
• Answers telephone / patient call system in a polite manner. Communicates information to the appropriate personnel / family.
• Maintains equipment, utility areas and support areas in a clean and neat environment.
• Reports patient complaints to RN.
• Communicates appropriately and clearly to RNs, staff members, medical staff and other providers.
• Maintains a good working relationship within the department and with other departments.
• Treats patient and families with respect and dignity.
• Demonstrates the ability to be flexible & organized. Is able to function under stressful situations.
• Manages and operates equipment safely and correctly. Uses proper body mechanics.
• Orients new employees when necessary.
• Responds promptly to changes in workload, adjusting assignments as necessary to achieve optimal productivity, efficiency and fiscal responsibility.
• Performs other duties as assigned.

Education / Experience :