Expectations :
This role is responsible for working with physician offices, Huntington's ancillary departments, Case Management, and Business Office to provide an exceptional patient experience.
The position has a strong focus on outstanding customer services skills, exceptional verbal and written communication, conflict management and service recovery and service attitude.
Works with minimal supervision, always projecting a positive, and upbeat attitude. Greets patients with a courteous and professional demeanor to obtain feedback on their hospital experience.
In this role, the individual will be expected to float to all areas within Patient Access.
EDUCATION :
High school diploma or equivalent. Some college experience preferred
EXPERIENCE / TRAINING :
Minimum three years of experience five years preferred, in healthcare financial counseling preferred. Must have strong organization and customer service skills.
SKILLS :
Typing 35 wpm required.
Excellent analytical skills and proficient with Microsoft application (Outlook and Excel).
Must pass competency tests on a regular basis.
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When you join the Huntington Hospital team, you are aligning yourself with an organization whose values drive our philosophy of compassionate community care. Over the past 129 years, we’ve grown from a small 16-bed hospital to a nationally recognized healthcare leader with 619 beds. Huntington Hospi...
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When you join the Huntington Hospital team, you are aligning yourself with an organization whose values drive our philosophy of compassionate community care. Over the past 129 years, we’ve grown from a small 16-bed hospital to a nationally recognized healthcare leader with 619 beds. Huntington Hospi...
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When you join the Huntington Hospital team, you are aligning yourself with an organization whose values drive our philosophy of compassionate community care. Over the past 129 years, we’ve grown from a small 16-bed hospital to a nationally recognized healthcare leader with 619 beds. Huntington Hospi...
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