Quality Assurance Specialist

Job Description

Job Description

Steadily is an insurance technology company that specializes in rental property insurance for landlords. We’re three years old, just over 160 people, manage $20B in risk, and are intent on becoming the world’s best and largest insurer of rental properties.

We exist to deliver fast, affordable insurance and to pay claims quickly and fairly. To do that, we hire the best engineers, actuaries, sales, and service people in the country to build the experience that we’d want if we were the client.

Steadily is hiring an Quality Assurance Specialist who is the very best at what they do. You'll be surrounded by team members who are also the very best at what they do which will just make you even better.

What You'll Do

You will have two critical responsibilities in this role :

You will receive quote requests from our sales agents and work with our wholesale partners to prepare quotes for the sales agent to present to the customer.

You are also responsible for auditing the account pre-sale to ensure everything is in order before finalizing on behalf of the sales agent.

You will conduct quality assurance audits on post-salesold business by listening to calls and reviewing communications between the customer and the sales agent to ensure we are consistently maintaining the highest standards of quality.

You will identify potential risks before they become a problem, focusing on root cause analysis and taking preventive action by sharing the insights with leadership.

You will be the sole intermediary between the sales agents and the wholesale underwriters, so your speed and responsiveness to both is key.

You will be responsible for compliance to ensure the sales agents have delivered all necessary bind subjectivities and collected payment properly prior to completing the transaction.

Attention to detail is paramount.

This role includes little to no direct customer contact. This role is entirely behind the scenes support in an administrative / auditing capacity.

Your success in the role is based on how quickly and thoroughly you are able to secure quotes for the sales agents and how good you are at finding errors.

Your Background

Experienced : You have a background in a highly detail oriented role ensuring quality adherence. Insurance experience is a bonus but not required.

Licensing : A Property & Casualty (P&C) insurance license is not required to apply, but will be required within 90 days of your start date.

We will guide you in preparation for the P&C exam in your resident state (Kansas or Missouri) in order to obtain your resident license.

You will be expected to pass the exam within 3 months of hire.

Organization : You are highly organized. You know where everything is at all times and nothing falls through the cracks.

You are disciplined in setting tasks and following up.

Compliance : You are a stickler for details and you raise the bar when it comes to your standards of quality and excellence.

Nothing gets by you; you like to make sure your i's are dotted and every t is crossed.

Digital : Your tech savvy is exceptional. You’re very fast on a computer and you prefer a pace that is fast and furious versus slow and steady.

Compensation and Benefits

$70,000 including monthly production bonus plus equity in the company

3 weeks PTO plus six federal holidays

Health insurance including Medical, Dental, Vision, Life, Disability, HSA, FSA

401K

In office 4 days a week with a bucket of WFH days available

Free snacks & regular team lunches

Locations

Overland Park, Kansas

Why Join Us

You'll be in good company. Our founders have three successful startups under their belt and have recruited a stellar team to match.

We pay top of market (see comp).

We're earlier stage, so you'll get to wear a lot of hats and shape product decisions.

We have a good time. Culture matters a ton to us.

We're growing fast and are exceptionally well-funded.

Steadily boasts a very unique culture that our teammates love. We call it like we see it and we’re nothing if not candid.

Check out our culture deck here to learn what we’re all about.

Steadily was awarded Comparably’s Best Company Leadership 2023, Best CEOs for Women 2023, and Best Company for Women 2022

We’re excited to meet you!

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