Account Manager I - Specialty Services Client Support Group

Help solve our most complex issues for our Commercial Bank clients. Consult on high-risk clients, fraud inquires and other difficult situations.

As an Account Manager I within the Client Support Group, you will have frequent interaction with internal teams across the firm and with external clients.

In this role, you will serve as a point of contact for inbound client requests related to transactional inquiries or perform outbound high-risk callbacks to clients and assist clients with fraud inquiries.

The Client Support Group ( CSG ) is part of the Specialty Services pillar within the Global Practices Leadership team. Specialty Services teams each perform unique functions for clients across Commercial Banking.

The Client Support Group specializes in providing transactional support for clients and internal partners.

Job Responsibilities

• Actively listen and identify the client’s needs while tactically executing solutions on their behalf
• Act as a consultant, guide clients through the process each step of the way and educate them on the self-serve opportunities that exist
• Work independently and in a team environment to maximize productivity in the most efficient manner
• Build and strengthen in-depth relationships with both internal and external clients
• Leverage relationships and people skills to influence better outcomes for clients
• Demonstrate intermediate knowledge of commercial treasury management products and services in support of the client’s needs
• Coordinate with Fraud Recovery Associates on the CB Fraud team regarding client inquiries

Required Qualifications, skills and capabilities

• 3 years of equivalent work experience
• Relentless and versatile learner
• Highly organized with ability to manage competing priorities
• Demonstrated and consistent professional presence with the ability to adapt to evolving needs and situations
• Ability to work independently and know when to escalate complex and unusual issues
• Problem solving skills with strong attention to detail and strong communication skills both written and verbal
• Proven leadership skills
• Strong analytical and communication skills, both verbal and written

Preferred Qualifications, skills and capabilities

• Bachelor’s degree
• Effective problem solving, oral and written communication skills
• Ability to exercise sound judgement and make effective decisions

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Some travel required (10%) to visit clients and internal partners.

Please note this role is not eligible for employer immigration sponsorship.