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Contact Center Agent

Contact Center Agent

VirtualVocationsWorcester, Massachusetts, United States
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A company is looking for a Contact Center Agent responsible for being the first point of contact for customers.

Key Responsibilities

Handle inbound calls and emails from customers or technicians 24 / 7 / 365

Gather details related to customer inquiries and identify appropriate actions

Enter service call details into the appropriate application and manage service call priorities

Required Qualifications

High School Diploma Required

1+ years of customer service experience

Basic PC skills required, including experience in Microsoft Word and Excel

Ability to work in a high call volume environment

Ability to type a minimum of 40 words per minute

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Contact Center Agent • Worcester, Massachusetts, United States

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