Treasury Management Implementation Supervisor (Full Time)

Job Description

Job Description

External Applicants : Please apply through Prosperity Bank's Career Center at https : / / www.prosperitybankusa.com / Careers.

Applying through any other source may prevent Prosperity from receiving your application.

Internal Applicants : If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.

POSITION PURPOSE

Responsible for directing and administering the operational efforts of the banking center. Ensures that established policies and procedures are followed.

Oversees provision of a full range of services to customers and prospective customers. Ensures that customers are promptly and professionally served.

Trains, directs, and supervises lobby and teller staff. Ensures banking center transactions, expenses, and profitability are in line with Bank standards.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for effective and timely performance of assigned functions for department.
• Duties relating to setup and support of customers using Treasury Management services.
• Preparation and coordination of various Treasury management duties and responsibilities.
• Requires attention to detail with accuracy and timeliness and ensures staff handles assigned responsibilities.
• Project focused for Treasury department and TM customer initiatives.
• Supervise staff relating to support of Treasury management products and services.
• Works closely with other Treasury Management staff as well as internal departments and banking centers.
• Daily interaction with customers, department team members and banking centers.
• Coordinates scheduling of support tasks and assignments of roles and responsibilities.
• Staff training as needed.
• Other duties as assigned.
• Assumes responsibility for establishing and maintaining professional business relations with external customers and internal customers.
• Resolves questions and addresses requests promptly, accurately and courteously.
• Monitors service levels of department to ensure customer serivce and problem resolution is handled expediently and correctly.
• Acts in a courteous and professional manner.
• Maintains confidentialty of customer information.
• Assumes responsibility for establishing and maintaining effective coordination and working relations with Bank Associates, Treasury Associates and Customers.
• Coordinates with related departments and managers as needed.
• Works closely with Quality Control to ensure accurary and compliance of customers documents.
• Product testing as needed.
• Supports and assists in planning and development of Treasury management customer efforts and department initiatives.
• Keeps management informed of area activities, risks, trends and of any significant problems.
• Attends and participates in meetings as required.
• Assists in development and recommendations of processes, procedures and reporting and related documents for the TM department and customer initiatives.
• Assists in development of workflow and policies and procedures.
• Assists in training and development of training for TM team.
• Assists with department product and services focus materials.
• Assumes responsibility for related duties as required or assigned.
• Stays informed of changes in area policies, procedures, and requirements.
• Ensures that work area is clean, secure, and well maintained.
• Completes special projects and tasks as assigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills.

Other duties may be added, or this job description amended at any time.

PERFORMANCE MEASUREMENTS

• Position duties are performed in accordance with established policies, procedures, and legal requirements.
• Staff supervision
• Customer inquiries are handled in an appropriate manner.
• Documents and customer setups are accurate and timely.
• Records and reports are correctly prepared and submitted in a timely manner.
• Good working relations with internal departments. Questions are promptly and courteously resolved. Assistance is provided as needed.
• Management is appropriately informed.

SUPERVISORY RESPONSIBILITIES :

• Lead and manage team through training, developing, and coaching associates on a consistent basis
• Encourage others to set challenging goals and high standards of performance
• Inspire associates to define new opportunities and continuously improve the organization
• Celebrate and reward significant achievements of associates
• Present logical and persuasive case for proposals and positions
• Assist team in addressing their individual strengths and development needs

QUALIFICATIONS

Education / Certification : College preferred.

Required Knowledge : General banking knowledge, Treasury Management knowledge desired.

Experience Required : 1-3 years banking or office experience or equivalent higher education experience

PC computer skills required, including use of Microsoft Office products

Skills / Abilities : Accurate and attentive to detail.

Supervision skills / experience

Well organized.

Ability to assist others.

Able to use PC, calculator, phone, and all related business equipment.

Strong communication skills.

Regular attendance required

Monday - Friday : 8 AM - 5 PM

40 hours