Client Service Associate

• Full-Time This is an in-office, non-remote position
• $75,000 95,000 per year

Job Summary

We are seeking a highly motivated and detail-oriented Client Service Associate to join our Capital Advantage Team. The ideal candidate will provide exceptional client service and support to our financial advisors, ensuring that our clients receive the highest level of personalized service.

This role involves direct interaction with clients, assisting with account management, and supporting the operational and administrative functions of our wealth management practice.

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.

Key Responsibilities

Client Interaction and Support

• Collaborate with financial advisors to ensure successful onboarding of new clients
• Serve as the primary client service point of contact for clients, addressing inquiries and resolving issues promptly and professionally
• Assist clients with account setup, maintenance, and transactions
• Process money movements such as wires, bank transfers, etc.
• Schedule, prepare for, and participate in client meetings, including gathering necessary documentation and materials
• Perform additional related duties, as requested

Operational and Administrative Support

• Process account paperwork, including new account openings, account transfers, and account updates
• Ensure all client documentation is accurate, complete, and compliant with regulatory requirements
• Maintain and update client records in the CRM system
• Coordinate with custodians to facilitate transactions and resolve issues
• Compliance and Risk Management :
• Adhere to all regulatory and firm policies and procedures
• Assist with compliance-related tasks, including monitoring for potential risks and ensuring timely and accurate reporting

Qualifications

• 1-3 years client services experience in the financial services field
• Excellent communication and interpersonal skills, with the ability to build and maintain client relationships
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, and ideally, Dynamics 365)
• High level of attention to detail and organizational skills
• Proactive, self-starter with ability to work independently, as well as part of a team in a fast-paced environment
• Series 65 (preferred but not required)

Compensation and Benefits

• Competitive base salary and high bonus structure
• Generous paid time off (vacation, sick leave, holidays)
• Daily wellness break program
• Comprehensive benefits package : 401(k) with guaranteed profit-sharing match (after 1 year) + health, dental and vision insurance + long-term disability and life insurance options
• Professional development opportunities potential career path to a Financial Advisor role, if desired
• Fun and energetic work culture

About Capital Advantage

Capital Advantage, Inc. is an employee-owned wealth management firm headquartered in Walnut Creek, California. Established over 40 years ago, we are a well-respected, and continuously growing Registered Investment Advisor (RIA).

We are 100% fee-only, which enables us to make independent decisions based on what is best for our clients.

Our Culture

When you join Capital Advantage, you become part of a team. Our team members are collaborative, professional and fun!

We pride ourselves on providing a highly personalized client experience with a top-tier level of service. Client-centric in nature, our firm values team members excited to apply their expertise to the daily needs of our clients.

To Apply

Interested candidates are encouraged to submit their resume and a custom cover letter outlining their qualifications and experience directly to selma.

[email protected]

• Include Client Service Associate in the subject line
• Recruiters, please don’t contact this job poster
• Do not contact us with unsolicited services or offers

We are an equal opportunity employer and welcome applications from all qualified candidates.

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