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Jobs via Dice is hiring : Audio Visual Technology Support Specialist in Minneapol

Jobs via Dice is hiring : Audio Visual Technology Support Specialist in Minneapol

MediabistroMinneapolis, MN, United States
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Audio Visual Technology Support Specialist

Our client, Avinya Infotech, is seeking an Audio Visual Technology Support Specialist. The position is a long-term contract located onsite in Minneapolis, MN 55402, with a start date of ASAP. The interview process consists of 1 video interview.

Job Description :

The Audio Visual Technology Support Specialist will be responsible for providing support to customers within the coverage location(s). This includes troubleshooting and problem-solving for PC, MAC, application, AV, and network connectivity issues. The specialist will also be responsible for ServiceNow ticket management, prioritizing tickets, and being aware of SLAs.

Responsibilities :

  • Providing support to all customers within the coverage location(s)
  • Troubleshooting and problem-solving : PC, MAC, application, AV, and network connectivity issues
  • ServiceNow ticket management; prioritizing tickets and awareness of SLAs
  • Supporting Microsoft Windows and MAC operating systems
  • Working knowledge of Microsoft applications : Outlook, Teams, OneDrive, Office365
  • Asset management : shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
  • Printer support (installation, configuration, relocation, and troubleshooting)
  • Event and Meeting Support (may occur on-site or off-site)
  • Occasional travel may be required to support other Client locations, client engagement sites, or off-site events
  • Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
  • VIP / White Glove support

Audio Visual Responsibilities :

The specialist will be responsible for supporting various audio-visual technologies, including :

  • Microsoft Surface Hubs : configuring settings, resetting or reconfiguring devices, and troubleshooting issues
  • Crestron : diagnosing and resolving network connectivity issues, ensuring devices are properly connected, and troubleshooting audio and video issues
  • Microsoft Teams Rooms : diagnosing and resolving connectivity issues, ensuring the system is properly connected to the internal network, and troubleshooting user interface issues
  • Additional technologies : Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors / kiosks)

    • Requirements :

    The ideal candidate will have 2+ years of on-site technical support experience or a degree in a related discipline.

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    Via Is Hiring Visual • Minneapolis, MN, United States

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