Tesla Motors is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and employees.
The ideal candidate will not only demonstrate technical expertise but also excel in delivering exceptional customer service.
Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and drive-in with a high level of attention and professionalism
- Ensure timely return of missed phone calls and emails, within 5 minutes
- Assess technical issues, providing solutions over the phone when possible or escalating to the Shop Foreman / Service Manager for immediate attention
- Accurately document customer concerns and data into the Dealer Management System and demonstrate extreme attention to detail
- Conduct seamless transactions, guide customers through corrections, and summarize processes
- Keep customers informed with estimated completion times, regular updates, and thorough follow-up on each vehicle's status
- Coordinate vehicle details before delivery and coordinate delivery or pick-up times with customers, following up to confirm satisfaction with the provided services
Requirements
- Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
- Hands-on experience with a diverse range of hand and power tools, shop equipment, and automotive / electrical testing devices
- Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office
- Proactive willingness to learn emerging automotive technologies
- Establish and maintain cooperative relationships with all individuals contacted in course of work, including the public
- Maintain accurate daily records and effectively manage multiple priorities to meet deadlines
- Must have a valid driver's license in country of employment
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire :
Aetna PPO and HSA plans >
2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include : critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
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