Job Description
Job Description
Job Summary
The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Other
- Employee Recognition Program
- Advancement Opportunities
Check us out on LinkedIn at : Planet Fitness - PF Baseline Fitness
Customer Service Representative (Work from home)
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Ability to listen to and understand customer needs. We're seeking someone who is great with people, building relationships, and putting customers first. Our ideal candidate is eager to grow, re...
Customer Service Representative 4:30am-12pm
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations. Customer Service Represent...
Customer Service Representative
As a Benefit Customer Service Representative, you will have the rewarding opportunity to assist client members with their healthcare and pension plan enrollment and updates. Benefit Customer Service Representative. Quickly build rapport and respond compassionately to customer inquiries via phone, em...
Weekend Customer Service Representative
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations. Customer Service Represent...
Cook - No Late Nights!
The Cook/Chef is responsible for creating high quality meals and dining experience for customers by preparing and serving attractive, nutritious and palatable meals consistent with regulations and established policies, procedures and best practices. Living our values includes reflecting the love of ...
Spa Associate- Sales and Customer Service
Qualified candidates must have strong customer service and selling skills and be exceptional at connecting with and truly caring about our clients. Our ideal candidate has a passion for health and wellness, strong problem-solving skills and a successful sales and/or customer service track record. I ...
Customer Service Representative- Flexible Schedule
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Customer Service Represen...
WFH Customer Service Representative - Intuit
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Most of these questions...
Customer Service Representative
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Customer Service Represen...
Customer Service Representative
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Customer Service Represen...