Customer Care Associate

Overview ... :

At JBT Corporation, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to fortify the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Serve with Integrity - Collaborate with Humility - Grow with Agility - Innovate with Impact.

The Opportunity ... :

On a given day, you may :

Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

Provide accurate information regarding products, services, and policies.

Resolve customer complaints and issues by identifying problems and determining the best solutions.

Provide quotes, process orders, returns, and exchanges accurately and efficiently.

Maintain detailed records of customer interactions, transactions, and feedback.

Follow-up and track status performance on all assigned parts estimates / proposals, technical inquiries, orders and shipments to provide excellent customer service.

Manage assigned parts projects from inquiry to installation as required.

Collaborate with other departments to ensure customer needs are met and issues are resolved.

Participate in training sessions to stay updated on product knowledge and customer service best practices.

Assist in developing and implementing customer service policies and procedures.

Monitor customer satisfaction and provide feedback to management for continuous improvement.

Requirements for the role :

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Ability to handle difficult customers and situations with empathy and professionalism.

Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

Strong organizational and multitasking skills.

Ability to work independently and as part of a team.

COMPENSATION RANGE : $42,000-$60,000 Compensation is determined on experience and skill. This job description is a general description of essential job functions.

It is not intended as an employment contract, nor is it intended to describe all responsibilities someone in this position may perform.

All employees of JBT are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job responsibilities.

Why work at JBT ... :

We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.

We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.

We encourage development - ensuring new experiences and challenges at JBT to feed your growth!

Benefits : JBT Corporation offers benefits on day 1 of your employment. Including : Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.

Commitment to Diversity : Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT and critical to our future success.

A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

Equal Opportunity Employment :

John Bean Technologies Corporation ( JBT ) provides equal employment opportunity to all employees and qualified applicants for employment.

We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws.

At JBT, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.

We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT will reasonably accommodate applicants who need adjustments to participate in the application or interview process.