Schneider Electric is looking for a Field Service Manager in the Charlotte, NC area.
The Field Service Manager (FSM) is a leadership position with primary responsibility for the front-line Buildings Field Service Representatives .
The FSM oversees the development and implementation of our innovative solutions, as well as results for Services business (BAS, Security and Mechanical) in the marketplace.
This position requires a high performing, highly organized business professional responsible for leading a team of Service professionals serving the local marketplace .
The FSM will embrace a servant leadership mindset in the support and management of direct and indirect team members. The FSM will also act as the customer's consultative expert and the trusted adviser for all things of our customer's building system needs.
The FSM will serve as member of the extended National Service Leadership Team and will be an active participant in the development and implementation of service delivery strategies across the US Digital Buildings Business.
The primary areas of focus for this position are :
- Safety
- Field Service Representative (FSR) development and enablement
- Field service delivery chain cross-phase collaboration (CSM, Sales, Service Central, etc)
- Direct support of our customers
- Operational excellence and world class service delivery
Duties include but not limited to :
- People Leadership and Management
- Strategy & Solution Development
- Service Delivery Planning
- Service Execution
- Quality Assurance
- Relationship Development
- Systems application knowledge and continuous learning
- Networking internally and externally
Qualifications :
- Strong interpersonal skill including the ability to manage in highly charged situations internally and externally
- Solid working knowledge of building systems (emphasis on Building Automation Systems, Security and / or Mechanical)
- Strategic and critical thinking skills
- Exceptional communication skills - verbal and written
- People / team leadership experience ( 3-5 years)
- Experienced with customer interactions, including consultative problem solving, solutions development, and conflict resolution
- The FSM should have significant ( 7 years) of buildings industry experience
- Experience should include ( 3 years) in a front-line field service role
Requirements :
- Significant time commitment
- Ongoing commitment to professional development (you and your team members)
- Commitment to excellent customer service
Schneider offers :
- Career Growth and advancement opportunity
- Exceptional compensation package with bonus
- Excellent benefits including Medical, Dental, Vision, Life Insurance, PTO, 401K with 6 % match, Stock purchase option, Tuition reimbursement, Wellness Program, company discounts, and much more!
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.
We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.
It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.
We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
₠36 billion global revenue
13% organic growth
150 000+ employees in 100+ countries
1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.
Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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