Molding Machine Operator - 3rd Shift

Position Summary

In this role, you will monitor the customer inquiries intake mailbox and address them accordingly with the support from your peers.

You also play a critical role in processing the in-house repairs, including estimate, shipping etc. while working closely with other functional teams within the organization and / or external customers.

The administrator is also involved in investigating and resolving issues related to the device and repairs.

Essential Duties & Responsibilities

• Responsible for performing the administrative processes and tasks required for the efficient operation of the Technical Services Team.
• To respond and to resolve enquiries from internal and external customers accurately and in a timely manner.
• Process repair orders, distribute quotes, print shipping documents and reports, and perform associated Technical Service Department administrative processes and procedures.
• Respond to customer inquiries including requests for pricing, delivery enquiries, and repair ETA’s.
• Make contact with owners and users of capital equipment to solicit orders for service works and validation / calibration works.
• Follow up on quotes and customer responses and resolve customer enquiries or refer to Supervisor for more complex issues.
• Maintain close relations with Sales, Customer Service and Supply Chain Teams to facilitate high quality support and develop growth opportunities.
• Filing and archiving of completed repair orders to ensure historical orders can easily be found and reporting documents are accurate and up to date.
• Perform other duties as assigned by supervisor or manager.

Knowledge, Skills & Qualifications

• Solid computer skills in MS Office
• Experience with ERP systems. Oracle preferred
• Must be bilingual (Proficiency in English and French)
• Excellent verbal and written communication skills
• Experience answering phones and providing customer service
• Filing and archiving experience
• Quoting and invoicing experience
• Prior experience in a workshop / service environment will be highly regarded
• Ability to use imagination and inventiveness to generate novel ideas, approaches and / or solutions that will enhance Company profitability.
• Ability to handle and work under stressful situations
• Ability to work independently, consistently and accurately on repetitive tasks
• Work well in and contribute to a team environment
• Ability to utilize education and support materials effectively
• Ability to work safely in an electrical environment
• Able to manage time and work independently with a range of administrative tasks
• Decision making within set guidelines

Education and Experience

• High School diploma; College Diploma
• 1-5 years directly related to administrative experience and customer service experience preferred

Physical Requirements and Work Environment

• This is largely a sedentary role.
• This job operates in a professional office environment and routinely uses standard office equipment.

Pay Range $20-27 / hr CAD