Overnight Laundry Attendant / Front Office Floater

Overnight Laundry Attendant / Front Office Floater

B. F. Saul Company Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels : along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

Responsibilities :

• Cleanliness : Responsible for completing all laundry procedures; sort, wash, dry, fold, iron, inspect, transport, organize all hotel linens; operate, clean and maintain equipment; safely use chemicals to ensure sanitation standards are met. Ensures cart, linen, rooms, work areas and equipment are clean, stocked and in working order.
• Guest Service : Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs and actively contributes to the efforts of other departments as necessary. Understands and follows Crowne Plaza guest service recovery program.
• Vehicles : Responsible for providing the highest level of service by assisting guests with their luggage needs, providing transportation and information on daily functions, hotel property, local attractions, and hours of operation of hotel outlets and services. Fill out all required logs and complete safety checks of the vehicles. Ensure there is gas in the vehicle and that it is clean and presentable by picking up trash.
• Safety / Risk Management : Ensures a clean and safe work area in compliance with B.F. Saul Company Hospitality Group brand, local, state and federal regulations. Inspects work area and equipment for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B.F. Saul Company Hospitality Group procedures for guest / team member's incidents. Knowledgeable of hotel emergency procedures.
• Self-Management : Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B.F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings. Responsible for proper use of all equipment and supplies.

Required Skills and Experience :

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer / Veterans / Disabled