Banquet Server

Banquet Server (Aspen, CO)

• Maintaining knowledge of use and care of all equipment and utensils.
• Maintaining knowledge of all venues and different event types accommodated at Hotel Jerome.
• Maintaining knowledge of current BEO : Event name and occasion, VIP guest name, time lines and location, menu and beverage, entertainment and special requests.
• Maintain knowledge of all liquor brands, beers, and non-alcoholic selections, correct glassware and garnishes for each event.
• Maintain profound knowledge of all menu items; preparation method, ingredients and quality standards of taste, appearance, texture, serving temperature, garnish and method of presentation.

Knowledge of dietary restrictions of served dishes.

• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, and intoxicated persons.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Maintain complete knowledge and comply with all departmental policies / service procedures.
• Complete set up according to pre event sheet and pre shift assignments.
• Organize assigned station and ensure readiness prior to guest arrival.
• Retrieve all beverages from your station and serve to guests according to departmental standards and BEO.
• Open and serve wine / champagne bottles.
• Make all varieties of coffee.
• Serve and clear all food courses and non-alcoholic beverage items to the guests.
• Understand and anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all resort services / features and local attractions / activities to respond to guest inquiries accurately.
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service area.
• Guide the activities of the assigned assistant server, buss person and food runner to ensure optimum service to the guest.
• Remove soiled wares from tables as assigned and transport to dishwashing area or breakdown area.
• Promptly crumb tables after main course is removed.
• Adhere to payment, cash handling and credit policies and procedures.
• Extend appreciation for guests patronage.
• Clean and reset venue after guest departs according to event calendar.
• Complete breakdown duties as assigned.
• Participate in and support hotel and company efforts towards sustainability and environmental initiatives as part of the Planet Auberge program.

Perform other duties as directed, developed or assigned.

Pay Rate : $9.30 / hr

QUALIFICATIONS

Required - Minimum 21 years of age.

• 1 year experience as a banquet server.
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
• High school graduate or equivalent and some college.
• Certification of previous training in liquor, wine and food service.
• Ability to communicate in a second language, preferably Spanish.
• Any previous culinary training.
• Certification in alcohol awareness program
• Prior training in guest relations.
• Ability to anticipate and understand guests service needs.
• Ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time.
• Ability to focus attention on details.
• Ability to maintain good coordination and timing while serving orders quickly.
• Ability to endure abundant physical movements throughout the work.
• Ability to work cohesively with co-workers as part of a team.
• Medical, Dental, Vision plans
• Flexible Spending Accounts
• Health Savings Account
• Basic Life and AD&D
• Employee Assistance Program
• Wellness program and initiatives with opportunity to avoid an increase in monthly benefit costs by completing an annual health assessment and other requirements
• Voluntary plans : short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance
• 401(k) program and receive a match on employee contributions.

At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences.

We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty.

Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich peoples lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Hotel Jerome is an Equal Opportunity Employer, M / F / D / V. Hotel Jerome provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, Hotel Jerome complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.*