Job Title : Work From Home - Customer Service Travel Assistant Company : Escape Ensemble Consulting Location : Remote About Us : Escape Ensemble Consulting is a leading travel agency committed to delivering exceptional service and unforgettable travel experiences for our clients.
From luxury getaways to adventurous expeditions, we specialize in crafting customized travel itineraries tailored to the unique preferences of each traveler.
Our team is dedicated to providing personalized support and ensuring every journey is seamless and memorable. Job Description : Escape Ensemble Consulting is seeking a passionate and customer-focused individual to join our team as a Work From Home - Customer Service Travel Assistant .
In this role, you will be responsible for providing outstanding customer service and support to our clients throughout their travel journey.
Responsibilities : Client Interaction : Engage with clients via phone, email, and live chat to assist with inquiries, provide travel recommendations, and address any concerns or issues promptly and professionally.
Booking Assistance : Assist clients with booking travel arrangements, including flights, accommodations, transportation, and excursions, ensuring accuracy and adherence to their preferences.
Travel Support : Provide ongoing support to clients before, during, and after their trips, offering assistance with itinerary changes, travel documentation, and resolving any unforeseen issues or emergencies.
Problem Resolution : Proactively identify and resolve client issues or complaints, demonstrating empathy and understanding while finding satisfactory resolutions to ensure a positive customer experience.
Communication Liaison : Serve as a liaison between clients and other departments within the company, facilitating communication and collaboration to address client needs effectively.
Feedback Collection : Gather feedback from clients about their travel experiences, soliciting suggestions for improvement and identifying areas where our services can be enhanced to better meet their needs.
Documentation and Reporting : Maintain accurate records of client interactions, bookings, and resolutions in our customer relationship management (CRM) system.
Generate reports as needed to track customer service metrics and trends. Benefits : Flexible remote work arrangement. Competitive salary with opportunities for performance-based bonuses.
Comprehensive training and ongoing professional development. Travel perks and discounts on personal travel bookings. Supportive and collaborative team environment.
Qualifications : Previous experience in customer service or a related field, preferably in the travel industry. Excellent communication skills, both verbal and written, with a strong ability to empathize and build rapport with clients.
Proficiency in using CRM systems and other relevant software applications. Strong problem-solving skills and ability to remain calm and composed under pressure.
Detail-oriented with a commitment to providing high-quality service. Ability to work independently and as part of a team in a remote environment.
Passion for travel and a genuine desire to create exceptional experiences for our clients. If you are enthusiastic about travel and dedicated to delivering exceptional customer service, we invite you to join our team at Escape Ensemble Consulting as a Work From Home - Customer Service Travel Assistant .
Apply now to embark on a rewarding career in the travel industry! Powered by JazzHR
Tax Expert - CPA or EA - Work from Home
As part of this position, you have the opportunity to work 100% remotely, collaborating with an exceptional team from the comfort of your home or office. You possess excellent customer service skills, and you are excited to interact with customers through video and audio tools in a professional, fri...
Customer Care Representative - Work From Home
Patient Care Advocates are dedicated team members who excel at customer service, helping elevate our clients patient care to new heights. Use the knowledge you gain from training, your problem-solving skills and support from your team to answer patient calls effectively. Read on to learn more about ...
Customer Service Assistant Clerk Representative - Work From Home Remote Part-Time / Full-Time
Data Entry Work From Home - Remote Work at Home Customer Service. We are seeking individuals who are looking for part time or full time work or side gigs to be connected with companies who are hiring employees directly to work from their homes. Legitimate Work From Home Data Entry Jobs are going to ...
100% Work from Home Insurance Sales- LEADS/ NO COLD CALLING
Our company works with 45,000 union workers in California who require personal customer care. Due to the rapid expansion of our company, we are looking to hire new associates to our customer service team. As a result of the increased demand of our client base, we are looking for highly motivated wor...
Licensed Health Insurance Agent- Work from Home
With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Minimum of 6 months experience in a customer facing work environment where you are developing and/or closing sales. For now, most of our position...
Entry Level Customer Service Assistant
You will serve as a key point of contact between the company and its customers, ensuring a positive customer experience and maintaining high levels of customer satisfaction. The successful candidate will be responsible for delivering excellent customer service, addressing inquiries, and resolving is...
Remote Sales – Work from Home
Control your own schedule, work time to time, all the time, on your time. Home, The Beach, The Park, ANYPLACE YOU WANT. Strong work ethic and determination. ...
Administrative Assistant/ Home Work Remote
Customer service & teamwork skills. Excellent time management skills and ability to multi-task & prioritize work. Steady Full-time/ Part-time work. ...
Work from Home – Quality Assurance Tester - $45 per hour
Telecommute (you can work from home, work or school). Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or sea...
Work From Home Online Remote Sales Executive
Key Responsibilities: Prospect, cultivate, and maintain a pipeline of potential clients through various channels such as cold calling, networking events, referrals, and online leads. Ability to work independently and as part of a team in a fast-paced, competitive environment. ...