Data Analyst

Job Description

• Identify, define, and establish key performance metrics and indicators relevant to the organization's goals and objectives.
• Develop data collection methodologies and systems to gather accurate and reliable metrics.
• Collect and analyze data from various sources, ensuring data integrity and accuracy.
• Prepare comprehensive reports, dashboards, and presentations to effectively communicate metric findings to stakeholders and management.
• Collaborate with cross-functional teams to understand data requirements and align metrics with business objectives.
• Conduct process analysis to identify inefficiencies, bottlenecks, and areas for improvement.
• Recommend and implement process improvements to enhance operational efficiency, quality, and customer satisfaction.
• Collaborate with teams to ensure the successful implementation of process changes and monitor their effectiveness.
• Continuously monitor and evaluate service delivery processes to identify opportunities for improvement and optimize customer experience.
• Contribute to the development and implementation of quality assurance and quality control measures to ensure adherence to established standards.
• Conduct quality inspections, identify defects or deviations, and recommend corrective actions to maintain high-quality standards.
• Stay updated with industry best practices, emerging trends, and technologies related to metrics analysis, process improvement, and quality assurance.

Required Skills

• Proven experience in metrics analysis, reporting, process improvement, and quality assurance.
• Strong analytical skills with the ability to collect, analyze, and interpret complex data sets.
• Proficient in data visualization techniques and tools to effectively present findings.
• Solid understanding of process analysis methodologies and continuous improvement concepts.
• Knowledge of quality assurance principles, methodologies, and best practices.
• Excellent communication and presentation skills to convey complex information to both technical and non-technical stakeholders.
• Strong problem-solving skills with the ability to think critically and propose innovative solutions.
• Detail-oriented with a strong focus on data accuracy and attention to detail.
• Proficient in using data analysis software, spreadsheet applications, and business intelligence tools.
• Ability to work independently as well as collaboratively in a team environment.

Characteristics

• Develops, analyzes, and models operational, economic, management, accounting, and other organizational data to quantify the competitive performance of business segments, evaluate potential operational changes, and design new approaches and methodologies.
• Applies and integrates statistical, mathematical, predictive modeling, and business analysis skills to manage and manipulate complex, high-volume data from a variety of sources.
• Contributes to the completion of specific programs and projects.
• Analyzes organizational data and conducts advanced statistical analysis.
• Applies mathematical calculations to recommend solutions to technical problems of high complexity.
• Models and evaluates the potential impact of data changes.
• Performs additional duties as assigned.
• Develops innovative strategies and quantifies the competitive performance of the organization's operations and / or markets.
• May coach and review the work of less-experienced professionals.

Education and Experience

• High School Diploma or GED + 10 years of relevant experience
• Associates Degree + 8 years of relevant experience
• Bachelor's Degree + 6 years of relevant experience
• Master's Degree + 2 years of relevant experience
• Note : Relevant professional certifications will be considered equivalent to six (6) months of relevant experience

Pay & Benefit Highlights

Compensation

• Above market fixed salary or hourly pay.
• Up to $10,000 bonus for each referral.
• Additional bonuses for exceptional performance, assisting with business development and company growth.

Health

100% paid premiums for health insurance. Choose from over 80 gold-level medical plans from Aetna, CareFirst, Kaiser and UnitedHealthcare.

Choose from PPO, EPO, POS, HMO, and HSA-compatible.

• HSA and FSA options.
• 100% paid premiums for dental insurance.
• 100% paid premiums for vision insurance.

Income Protection

• 100% paid premiums for short-term disability.
• 100% paid premiums for long-term disability.
• 100% paid premiums for accidental death & dismemberment.
• 100% paid premiums for life insurance with a $200,000 max benefit.

Retirement

• 8% company contribution to 401k with immediate vesting.
• 401k pre-tax and Roth options.

Leave

• Up to 20 days of flexible paid time off (PTO).
• 11 days of paid floating holidays.

Work-Life Balance

• Flexible work schedules including flex time and compressed work period.
• Remote work including partial or fully remote (contract and project-dependent).

View our detailed

Equal Opportunity Employer

Base-2 Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.