Lead Host

Job Description

Job Description

Successful candidate will be personable, dynamic, engaging, highly energetic individual who is outgoing and knowledgable about the wine and food industry. Having excellent representation of the LaBelle Winery Brand is imperative.

Primary Responsibilities :

• Embodies our Core Values at all times as described in the Employee Manual
• Act as the first point of contact between guests and LaBelle Winery.
• Answer phones and respond to requests, fulfilling guest’s desires whenever possible
• Enter / edit reservations in Open Table according to guest’s requests; give restaurants notice about any special occasions, requests or conditions of guest reservation
• Add key details to the guest’s OpenTable profile using standard tags and clear notes (occasions, allergies, seating preference, accessibility needs, contact updates) to support future visits
• Knowledgeable of future private events in restaurant space and ensuring Open Table is correctly edited for event
• Touch tables during service to check guest satisfaction, answer questions, and resolve issues; escalate to the Manager on Duty if needed
• Responsible for the inventory, printing, updating and cleanliness of all menus
• Master the origin story of LaBelle Winery and familiarize yourself with all business lines including Golf, Market, LaBelle Lights, Events, Restaurants, Tasting Rooms, Wine Production, Special Public Events, Concert Series
• Answer phone live as much as possible and respond to phone messages throughout the day and respond to appropriate parties on a timely basis.
• Communicate efficiently across all departments to satisfy guest needs and ensure a coordinates, seamless experience for the guest
• Be aware of all events on property so any guest can be directed to the appropriate space
• Knowledge of all Open Table Experiences
• Keeping up with a consistent Concierge Log : log daily server covers; including any large parties that would display outliers, specific guest issues that pertained to the host stand, lost and found
• Use opening, mid, and closing checklists
• Opening and closing manager responsibilities
• Use Toast POS for retail sales and gift cards, including issuing and redeeming gift cards accurately
• Use Toast POS for takeout orders, entering items and modifiers correctly
• Know the menu and common allergens; be able to give guests accurate allergy info and ring orders with correct modifiers and allergy notes
• Execute all tasting formats at LaBelle public tastings, private tours with tastings, and large group with accurate pours, pacing, and clear wine notes
• Sending inventory on retail items to the proper manager
• Being able to properly open and close the Americus Restaurant to the proper standards
• Other duties may be assigned

Requirements :

Schedule :             Days / hours vary as needed, weekend and holiday availability .

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