About Our Job
Are you the right candidate for this opportunity Make sure to read the full description below.
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise.
Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. We also offer generous benefits for full-time employees which include but are not limited to :
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
About Denver Human Services :
At Denver Human Services (DHS), we are creating an extraordinary human services organization that is equipped to carry out our vision of a healthy community where every person is connected, supported, safe, and well.
Currently, DHS serves one in three Denverites, about a quarter million people, in the moments that matter most. We are driven every day to serve our community with integrity, kindness, and respect, and to seek out new ideas and opportunities so that over time we can prevent more people from needing our services in the first place.
Our 1,100+ member workforce is our most important resource, and we embrace a values-driven culture focused on creating the conditions for our staff and partners to be bold in our thinking and achieve big results for our community.
Diversity in the City
The City and County of Denver is committed to cultivating a culture of equity, diversity, and inclusion. This commitment is woven into our values and belief that we are strongest when we embrace and celebrate our differences.
We aim to have employees who are as diverse as our residents, with different perspectives and unique ways of thinking. If you share these values and our enthusiasm for equity, we encourage you to apply to join our team.
Are you a Human Services leader who believes that we can re-envision service delivery and revolutionize Assistance and Benefits programming?
Are you a committed servant leader who believes in building staff and encouraging them to be the best professionals they can be?
Position Overview
Denver Human Services (DHS) is seeking a highly skilled and qualified candidate to serve in the role of Human Services Operations Manager in the Family and Adult Assistance Division (FAAD).
As the Human Services Operations Manager, you will be expected to oversee eligibility teams focused on ensuring accurate and timely processing of public assistance benefits at the main Castro office, for the City and County of Denver.
Additionally, you will provide second level supervisory work over the Family and Adult Assistance Division of Denver Human Services through subordinate front-line supervisors.
The Human Services Operations Manager will be responsible for upholding and encouraging the DHS Leadership Model, derived from six core performance factors : Organizational Leadership & Navigation, Standards and Values, Collaborative Partnerships, Workforce Development, Critical Evaluation and Process and Project Management.
As a member of the agency's leadership team, the selected candidate is expected to exemplify mastery of these six core competencies.
Key Responsibilities
The candidate we select will :
- Have professional experience in the field of Human Services
- Be comfortable with ambiguity and have an uncompromising work-ethic
- Understand leadership, innovation and change management.
- Show understanding, courtesy, tact, empathy and concern
- Act with integrity and honesty and understand the need for trust
- Develop and maintain working relationships while encouraging cooperation, pride and a commitment to teamwork
- Be sensitive to cultural diversity, race, gender and other individual differences in the workforce
- Be willing to work long hours when needed, and go the extra mile for our clients
- Have a proven track-record of success
- We are looking for seasoned professionals within the Human Services field with vision and strong skill-sets in management of a diverse workforce, program planning and implementation, attention to urgent deadlines and meeting section goals related to performance management in the following areas : timely processing, quality assurance, customer service, personnel, as well as policy and procedural changes at the federal, state and county level;
all while maintaining a positive leadership approach that fosters an ideal workplace environment where employees can share ideas and grow within the agency.
About You
Our ideal candidate will have :
- Supervisory experience of exempt and non-exempt staff strongly preferred, ideally within a Human Service agency
- Experience in community outreach and collaboration
- Working knowledge of the Colorado Benefit Management System
- Experience with public assistance programs, ideally in the state of Colorado
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications :
- Education : Bachelor’s Degree in Business Administration, Public Administration, Sociology, Psychology, or a related field
- Experience : Three (3) years of supervisory experience within an operational area
- Education & Experience Equivalency : One (1) year of the appropriate type and level of experience may be substituted for each required year of post high school education
Additional appropriate education may be substituted for the minimum experience requirements.
About Everything Else
Job Profile
CA3097 Human Services Operations Manager
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Unlimited
Position Salary Range
$76,426.00 - $126,103.00
Starting Pay
Based on Experience and Education
Agency
Denver Human Services
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and / or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations.
To request any of these services at no cost to you, please contact [email protected] with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
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