HOODZ is one of the largest kitchen exhaust cleaning companies in Iowa and is on a mission to be the largest and best by hiring amazing people and having the latest tools and technology.
As Scheduling Coordinator , you are responsible for building a multi-crew schedule and being the primary point of contact for customer inquiries. Your role includes working with customers over the phone to schedule jobs from an existing customer list, responding to customer emails, and answering inbound customer calls. You will play an integral part in the overall success of the company by determining the best scheduling and routing for our technicians. You will build and keep current customer profiles in addition to other administrative tasks. This job is not remote and will require 40 hours a week in the office, Monday- Friday (9am to 5pm).
You Should Apply If :
- You want to help customers find solutions
- You have excellent communication skills
- You have an attention to detail
- You're organized and self-aware
- You take pride in a job well done
- You're a self-starter who takes action
- You're comfortable and eager to make phone calls
- You're a team player and coachable
- You have a collaborative disposition
- You want to win as a team
You Should Not Apply If :
You don't like calling customers on the phoneSystems, software, and computers scare youYou don't like to follow what you are taught and apply it with gustoYou don't like challengesThe Job :
Responsible for building out the schedule from an existing client listSolving scheduling puzzles while following processes and meeting nightly financial goalsCalling customers to schedule jobs and making day of phone call reminders to customersAnswering inbound customer calls for new service.Clearly explaining service and product options to customersHandling customer concerns with a friendly attitude that is focused on resolutionResponding to customer inquiry and scheduling emailsUpdating customer contact, access, invoicing, and ownership informationBuilding out technician work orders with following established processesBeing the first point of contact for new customers, gathering all needed information and scheduling estimatesRapport building with customers is an essential part of this roleRequirements :
Required Skills / Abilities :
Be nice! I know, we shouldn't have to say that, but we mean itExcellent written and verbal communications skills, problem solving skills, and interpersonal skillsA self-starter attitude and ability to work independently and with a teamHigh comfort level with being on the phone a majority of the dayPrevious phone related customer service experienceFocused on getting details right the first timeBeing able to adapt to changes quickly and efficientlyValid driver's license for at least 3 years with a clean driving recordPre-employment drug test and criminal background checkProfessional appearanceCurrent eligibility to legally work in the United StatesPreferred Skills / Abilities :
Building out service industry schedulesExperience working in restaurants or other commercial kitchensWorking in an office environmentEducation and Experience :
Strong knowledge of computer systems and softwareKnowledge of Microsoft Office and Google WorkspaceMulti-tasking through system applications and accessing multiple tabsGED / High School DiplomaCompensation :
Between $15 and $20 per hour based on experience and incentive payBenefits and other stuff :
Weekly PayHoliday PayPaid Time OffSimple IRAMedical BenefitsInternal Promotion OpportunitiesHOODZ of Central Iowa provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
