Junior Implementation Specialist

Job Description

Job Description

Salary : $60k-$70k

Junior Implementation Specialist

What Is MyBambu?

MyBambu is a cutting-edge fintech platform delivering the first all-in-one mobile digital financial solution for underserved, primarily Hispanic communities.

With a focus on financial inclusion, MyBambu offers easy access to a range of services, including checking accounts without credit checks, remittance services, bill payments, and mobile top-ups.

Recognized with the FIS Impact Award for innovation in 2020, MyBambu is dedicated to breaking down barriers to financial access and literacy, empowering users through a bilingual, user-friendly mobile experience tailored to diverse needs.

MyBambu participates in E-verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new hire’s Form I-9 to confirm work authorization.

Find out more information : E-Verify Participation Poster or Right to Work Poster

Just a heads-up, this role is all about being present in person, and guess what? Our base is in West Palm Beach, Florida! So, if you're ready to dive in with us, remember, we're all about that office vibe no remote work here!

Your Opportunity :

The impact that you can have at MyBambu is powerful. We’re looking for someone who’s eager to take on a meaningful role in the success of MyBambu on a massive scale.

Someone who takes works seriously, but also isn’t afraid to have some fun either. Someone who’s ready to take MyBambu and their career to the next level.

This is an in-person, full-time position reporting to the Chief Product Officer. As a Junior Implementation Specialist, you will assist in the requirement gathering, configuration, and deployment of our software solutions.

You will work closely with senior team members to learn best practices in implementation, provide cross-functional support to appropriate teams during the setup process, and ensure that any new vendor integrations or products meet expectations.

This position involves collaborating closely with existing vendors, potential vendors, and internal stakeholders to understand their requirements to ensure successful and mutually beneficial software integrations.

The candidate will also be a liaison between the product team and customer care team ensuring that the product documentation is accurate and meets the needs of customer care associates for configuration and troubleshooting.

The ideal candidate is technically savvy, client-focused, and thrives in a dynamic, fast-paced environment.

Job Responsibilities :

Vendor Integration Requirements :

Engage with vendors to identify their requirements and tailor solutions to effectively integrate within our software development process.

Implementation Planning :

Support the project management team in the pre-development planning process. Assist in user story creation, sprint planning, backlog refinement, and development meetings as needed.

Training and Support :

Assist in developing training materials and delivering training sessions to the customer care team. Provide ongoing support to team leads and stakeholders during the implementation phase to facilitate a smooth transition.

Troubleshooting and Problem-Solving :

Proactively identify and resolve any issues that arise during implementation.

Documentation :

Create and maintain detailed bilingual documentation on configurations, processes, and customizations to support future projects.

Presentation Development :

Create and deliver engaging presentations to effectively communicate the features, benefits, and metrics of our products to stakeholders and internal teams.

Feedback and Improvement :

Gather feedback from clients and internal stakeholders to identify opportunities for product and process improvements.

Skill and Abilities :

• Excellent verbal and written communication skills.
• Technically savvy with a strong understanding of software deployment, configuration, and integration processes.
• Proficiency in Jira, Confluence, Office 365, Lucid Chart, Visio, and Figma preferred.
• Ability to adapt to a dynamic work environment and be creative within a team.
• Experienced with Agile methodology and Scrum processes.
• Ability to work independently and as part of a team in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Ability to learn quickly and adapt to new challenges.

Job Requirements :

• Bilingual proficiency in Spanish and English, with the ability to read and write flawlessly in both languages.
• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field, or equivalent experience.
• 2+ years of experience in software implementation, technical support, project management, or a related field.
• Strong technical aptitude and problem-solving skills.
• Excellent communication skills with the ability to translate technical concepts to non-technical users.
• Ability to work on-site in West Palm Beach, Florida.

Physical Requirements :

Prolonged periods sitting at a desk and working on a computer.

Bambu Benefits

• Excellent medical coverage.
• 15 days of paid time off
• 7 days of paid holidays
• Our small family corporate culture.
18 days ago