Search jobs > Springfield, MO > Retail customer service

Retail Customer Service Associate

FedEx Office and Print Services
Springfield, MO, United States
Full-time

POSITION SUMMARY :

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.

This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping.

They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services.

The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES :

This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People

  • Follows instructions of supervisors and assists other team members in performing store functions
  • Assists in the training of store team members

Service

  • Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
  • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
  • Ensures all customer problems are resolved quickly and to the satisfaction of the customer
  • Takes complex customer orders using order systems and provides accurate pricing information
  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
  • Maintains a safe, clean and orderly retail Store

Profit

  • Ensures confidentiality of customer data and careful handling of documents, media, and packages
  • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
  • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
  • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
  • Takes preemptive action to prevent errors and waste
  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

Self-Management

  • Performs multiple tasks at the same time
  • Looks for opportunities to improve knowledge and skills within the retail Store
  • Able to operate with minimal supervision
  • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
  • All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS :

  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS :

  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend / twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business;

regular attendance and / or reporting could include regular attendance at a physical location and / or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications :

Pay Transparency : Pay :

Pay : Additional Details :

Additional Details :

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

  • Suggests areas for improvement in internal processes along with possible solutions.
  • Works with management to reduce company costs / wastes, and to optimize profitability in areas of responsibility.
  • Applies Quality concepts presented at training during daily activities.
  • Supports FedEx Office Quality initiatives.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.

America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested.

Applicants who require reasonable accommodations in the application or hiring process should email [email protected] .

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act.

The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.

If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here .

19 hours ago
Related jobs
Driven Brands
Springfield, Missouri

Customer Service & Retail Front Desk Associate – Experienced & Entry Level Positions Available!. Some of our most successful customer service reps joined our team as trainees with no experience at all, but were once servers, restaurant workers, retail employees, call center employees, auto dealer ac...

Love's Travel Stops & Country Stores
Strafford, Missouri

General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs. Love's continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel ...

Hertz
Springfield, Missouri

Customer Service Associate - Counter. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Excellent customer service skills. Customer Experience Specialist. ...

Raising Cane's Chicken Fingers
MO, United States

In this role, you will be respons Customer Service, Associate, Customer Experience, Service, Retail. As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. ...

Rone and Associates - Allstate Insurance
Ozark, Missouri

Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Interest in marketin...

Walgreens
Ozark, Missouri

Engages customers and patients by Customer Service, Associate, Customer Experience, Service, Store Manager, Retail. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Models and delivers a distinctive and delightful customer ...

Macy's
MO, United States

The At Your Service Center Colleague is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accor...

Macy’s
Springfield, Missouri

As a Customer Experience Colleague, you will prioritize the customer experience by selling to our customers in the moment to service their needs. Communicate with the Sales and Customer Experience Manager and provide daily customer feedback to create a better customer experience. This position exemp...

Skyline Recruiting
Springfield, Missouri
Remote

Qualifications: Excellent customer service and phone etiquette skills Strong customer experience and satisfaction skills Ability to work independently and as part of a team Excellent communication and interpersonal skills Ability to multitask and prioritize tasks Previous experience in a customer se...

Walgreen Company
Ozark, Missouri

Engages customers and patients by Customer Service, Associate, Customer Experience, Service, Store Manager, Retail. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Models and delivers a distinctive and delightful customer ...