Vice President of Customer Success

VirtualVocations
Littleton, Colorado, United States
Full-time

A company is looking for a Vice President of Customer Success.Key ResponsibilitiesOversee customer success activities including onboarding, support, and retentionDevelop and implement metrics to measure and improve customer satisfactionCollaborate with sales and executive teams to enhance customer value and drive renewalsRequired Qualifications10+ years of leadership experience in a Global Customer Service or Technical Support organization10+ years of proven success in customer-facing roles within a technology companyExperience working with and improving support and consulting / service delivery teamsAbility to manage critical cases after hours as neededGood knowledge of general products in the cybersecurity sector is desirable

9 days ago
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