Director of Care Coordination

Job Description

Job Description

The Director of Care Coordination is a senior leadership role responsible for ensuring that the interactions and experiences patients, loved ones, and referral partners have with Plum Creek Recovery Ranch are exemplary and consistent. This is accomplished by collaborating with facility-based employees, business development staff, strategic referral partners, and patient support system points of contact. The director will manage and supervise onsite care coordinators and have additional reporting responsibilities to the CEO and other members of the facility leadership team. The Director of Care Coordination also focuses on maintaining and improving strategic referral partnerships by optimizing communication and strengthening business relationships. The ideal candidate has experience in behavioral health and / or SUD management as part of the treatment team. Experience as a case manager, care coordinator, or business development representative is preferred.

Requirements

Essential Duties :

Leadership & Departmental Supervision

• Management of onsite case management / care coordination team. Ensuring case managers / care coordinators are regularly meeting with patients for discharge planning, transition plans, and treatment support. Ensuring case managers are meeting KPIs as determined by facility and outreach leadership.
• Train and oversee clinical team in support of outreach corporate initiatives regarding client aftercare coordination with our preferred providers. This includes but is not limited to documentation in Kipu, Salesforce, and other areas as deemed appropriate.
• Primary contact between the facility staff, business development, and strategic partners in assuring interdepartmental communication and patient care coordination is completed in a timely and appropriate manner.
• Develop, implement, and manage operational policies, procedures, and performance metrics to ensure efficiency and effectiveness.
• Ensures, when appropriate, that we are referring patients to vetted, strategic partners for continued care.
• Attends weekly and appropriate treatment team and clinical meetings for important patient updates and discharge planning discussions.
• Coordinate tours with business development representatives and external referral sources, ensuring visitors have an experience in alignment with facility values of excellence.
• Facilitate aftercare groups and individual meetings with patients regarding discharge planning and continuation of care.
• Collaborate with family therapists to provide resources for families of patients.
• Work closely with the admissions team to identify strategic opportunities to refer patients to partner facilities when not appropriate for care at Plum Creek Recovery Ranch.
• Collaborate with alumni coordinator to identify any opportunities to provide additional resources and referrals to our patients and treatment partners.

Staff Management & Development

Compliance & Quality Assurance

Community & Stakeholder Relations

Knowledge Skills and Abilities

Education & Experience

Skills & Competencies

Physical Requirements / Environmental Conditions

Perform the following with or without reasonable accommodations :

Benefits

Full-time employees only are eligible on the 1st day of the month following 30 days of employment​

Medical / Dental / Vision

Life Insurance / AD&O

Short and Long-term Disability

401(k} Retirement plan

Generous PTO offering