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Hybrid Remote Administrative Associate
Hybrid Remote Administrative AssociateWilliams Lea • Wheeling, WV, US
Hybrid Remote Administrative Associate

Hybrid Remote Administrative Associate

Williams Lea • Wheeling, WV, US
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Administrative Associate

The Administrative Associate provides a variety of administrative support functions to a site, office and / or client, which may include tasks such as expense reports, time entry, invoice entry, calendar and phone management and opening client matters.

Job Qualifications

  • High school diploma or equivalent education
  • Minimum (1) year administrative support experience in a professional organization, preferably in the legal or banking industry. Formal education and / or training may be considered in lieu of experience.
  • Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills. Basic knowledge of Microsoft Office suite
  • Familiar with other software programs for providing administrative support
  • Strong attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results. Excellent organizational skills
  • Ability to meet deadlines and complete all projects in a timely manner
  • Ability to handle sensitive and / or highly confidential documents and information with professionalism and discretion
  • Ability to exercise good judgment to make decisions that conform to business needs and policy
  • Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
  • Ability to maintain professional composure when working with immediate deadlines
  • Ability to work both independently and collaboratively as part of a team
  • Ability to work in a fast-paced environment
  • Ability to communicate professionally both verbally and in writing
  • Demonstrate proficiency in using equipment / technology / software and hardware necessary to perform job functions
  • Must be self-motivated with a positive attitude
  • Proven customer service skills are required to create, maintain, and enhance customer relationships

Supervision

  • Number and title(s) of direct reports (if any) : N / A
  • Received : Lead Administrative Associate, Supervisor, Manager
  • Job Relationships

  • Internal : This position works closely with administrative associates and administrative services team members
  • External : Clients
  • Job Duties

  • denotes an "essential function")
  • Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing / transcribing documents, data entry for expenses / time / invoices / other, creating reservations / scheduling (meetings, conference rooms, A / V, hospitality, travel, concierge)
  • Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.
  • Utilize appropriate logs and / or tracking software for all administrative support work
  • Ensure that job tickets are properly filled out before beginning work
  • Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle
  • Communicate with team members, lead, supervisor or client on job or deadline issues
  • Meet contracted deadlines for accepting, completing, and delivering all work
  • Troubleshoot basic equipment problems
  • Interact with clients over the phone, via video or electronically
  • Prioritize workflow
  • Performs Quality Assurance on own work and work of others
  • Answer telephone, emails, and place service calls when needed
  • Adhere to Williams Lea policies in addition to client site policies
  • Use equipment and supplies in a cost-efficient manner
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    Administrative Associate • Wheeling, WV, US

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