Associate Service Desk Technician Level 1

• li font-size : 14px;
• p font-size : 14px;

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility.

Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI / Automation, and ServiceNow.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT.

With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients.

With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

We are looking for an Associate Service Desk Technician to join our IT Service Desk Operations team, providing essential support to local and global internal users.

This role focuses on delivering excellent customer service and basic technical support to ensure efficient resolution of user issues.

You'll be supporting both Mac and PC environments and will work to resolve a variety of technical issues while maintaining a customer-centric approach.

The position operates Monday through Friday during standard business hours.

Responsibilities :

• Provide basic hardware and software support to end users, both remotely and onsite.
• Troubleshoot simple technical issues such as password resets, software installations, and basic network connectivity problems (Wi-Fi, wired connections, remote access).
• Document solutions and contribute to improving service desk processes.
• Collaborate with team members and seek guidance from senior staff when needed to resolve user issues.
• Stay informed on key team metrics and work towards service goals.
• Maintain a user-first approach, ensuring a positive support experience for all users.

Qualifications :

• Basic understanding of both Mac OS and Windows environments.
• Knowledge of basic troubleshooting techniques for common IT problems, such as software malfunctions or network issues.
• Strong interpersonal communication skills with a focus on customer service.
• Ability to explain technical issues in simple, easy-to-understand terms.
• Adaptable and able to learn new skills in a fast-paced environment.
• A proactive attitude with a willingness to seek help and grow in the role.

Preferred Skills :

• Knowledge of ServiceNow is a plus.
• Familiarity with common collaboration tools (e.g., Slack, Teams, Google Workspace) is a plus.

This entry-level position is a great opportunity for those looking to start their career in IT support, with a strong focus on learning and development within the role.

This is an Associate role, with eligibility to transfer into an L1 Technician position after a 6-month probationary period.

Compensation

Estimated Pay Range : Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work.

We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance.

Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community.

Our recruitment team is looking forward to meeting you.

This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.

• function () 'use strict';socialShare.init(); )();
4 days ago