Evening Medical Administrative Assistant - Triage

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses.

The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers.

Deep clinical expertise is the foundation for every part of Paradigm's business : risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We are seeking a full-time Administrative Assistant to cover the evening shift in our Triage department. The Medical Administrative Assistant serves as a non-clinical support team member for the Triage team.

This position is responsible for assisting the Triage team in responding timely to callers and meeting department and customer turnaround time standards.

Schedule

• Evening shifts, 10-12 hours in length
• Start time of shift varies
• Will work 7 evenings in a row, then have 7 evenings off
• 76 hours per 2-week pay period

Shift Differentials included

• Monday - Friday weekday evenings, 6 PM - 11 PM, $2.50 / hour
• Monday - Friday weekday early mornings, 5 AM - 7 AM, $2.00 / hour
• All nights, 11PM - 5 AM, $4.50 / hour
• Saturday and Sunday daytimes, 7 AM - 6 : 30 PM, $2.50 / hour
• Saturday and Sunday evenings, 6 : 30 PM - 11 PM, $3.50 / hour

Job Responsibilities

• Answers and manages incoming triage calls, initiating case referral through obtaining case demographics and triage specific non-clinical information.
• Prepares and transfers case to nurse to complete intake.
• Data entry of information into designated claim system or First Report of Injury (FROI) document.
• Prepares and sends required forms to providers per department procedure.
• Contacts providers to obtain required forms and medical records per department procedure.
• Monitors triage shared email boxes and distributes information to appropriate parties.
• Alerts nurses of priority tasks immediately when identified.
• Completes and processes notifications of liability and property incidents when no injury is involved.
• Arranges for drug testing for non-clinical calls.

Qualifications

• High School Diploma, post-secondary education preferred.
• Previous call center experience preferred.
• Experience working in clinical setting with medical terminology familiarity.
• Proficient in Microsoft Office products, data entry, and Outlook applications.

Paradigm Benefits

• Health and wellness : We want our people to be and stay healthy, so we offer a wide variety of HMO, PPO, and HDHP health insurance options with both Cigna and Kaiser Health.
• Financial incentives : Paradigm's financial benefits also help prepare you for the future : competitive salaries, flexible spending, paid life insurance, employer HSA, and 401(k) with company match.
• Vacation We believe strongly that work-life balance is good for you and our company. We offer paid time off, paid holidays, and a floating holiday.

Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives.

We're striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve.

For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Other details

• Job Family Active
• Pay Type Hourly
• Min Hiring Rate $18.00
• Max Hiring Rate $20.00

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• Sioux Falls, SD, USA
2 days ago