Senior Manager, Accounts Receivable, Credit and Collections

Senior Manager, Accounts Receivable, Credit and Collections

Get to know Okta

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Okta is The World’s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

We are in search of a hands-on leader to join our high performing AR, Credit and Collections team. The ideal candidate is a leader that is a detailed-oriented, self-motivated team player, with a solid working knowledge of billing, cash applications, credit rules and policy, collections, and internal controls, as well as experience with the related operational accounting execution.

This role will be responsible for the creation and execution of effective and streamlined collections policies, creating a more efficient month-end close process, SOX and operational audit process, evolving reporting and metrics, as well as identifying and driving project-based work to enable scale for the business.

Additionally, this individual must thrive on process improvement and enjoy working in a challenging, fast-paced environment.

Job Duties & Responsibilities :

• Lead the AR, Credit and Collections activities, including billing, cash collections, portfolio management, credit management, accuracy of collections processes.
• Evolve our collections strategy with appropriate reminders, collections and deactivations or work stoppage.
• Uplevel our AR and collections teams through hands-on development and coaching.
• Design and implement effective reporting and forecasting models.
• Build relationships with customers and partners.
• Monitor collections and refund targets and provide appropriate reporting to internal stakeholders.
• Prepare and review financial reconciliations schedules and maintain the allowance for bad debt balance while improving processes and cutting the time to close.
• Assess, and if necessary, implement additional operational and SOX controls.
• Reinforce a customer-centric culture in our organization that builds highly collaborative relationships with Sales, Finance, Operations and Senior Leadership.
• Perform financial and credit analysis regarding new customer applications, past due accounts, high risk customers and other financial impact areas.
• Evolve and mature billing and cash applications processes with automation.
• Establish quarterly aging, cash and DSO goals and monitor forecast vs. plan.
• Create and implement KPIs and other indicators to assess team performance.
• Ensure compliance with appropriate credit policy and regulatory requirements.
• Lead the AR, Credit & Collections Team to continually achieve operational excellence and drive continuous improvement for collections, customer service and process improvements.
• Ability to think strategically, act operationally, manage risk and align future direction with priorities.
• Combine the ability to get into the weeds and develop best-in-class strategies for the organization.

Requirements For Success :

• 8+ years of experience in Credit and Collections.
• 5+ years of progressive management and leadership experience.
• Experience in the tech and SaaS experience (highly preferred).
• Prior experience managing staff in multiple locations (preferred).
• Strong analytical skills; problem solver, high level of curiosity, ability to dive deep, find solutions and deliver results.
• Solid experience with key financial tools and ERP systems (NetSuite preferred) as well as Microsoft Office skills including Excel and PowerPoint.
• Executive presence, excellent interpersonal and communication skills (both verbal and written), with the ability to clearly communicate and present to senior management.
• Bachelor's Degree or equivalent work experience.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.

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