Dining Room Attendant/Food Runner - Team Member - Front of House

Job Description

Bobby’s Burgers by Bobby Flay is seeking hourly restaurant front-of-house (FOH) dining room attendant / food runner team members for our Charlotte, NC location in the SouthPark area.

Hiring All Shifts. As a FOH team member, you will have the opportunity to provide outstanding guest service in a fast-paced, fast-casual restaurant environment, creating the Ultimate Burger Experience for our guests.

What’s in it for you?

Compensation & Benefits

• $12-15 hourly depending on experience
• Medical, vision, and dental plans available
• Paid time off
• Holiday Pay
• Referral bonuses available
• Daily Pay option available *coming soon
• Workplace perks such as free and discounted meals
• Flexible work schedule, hiring all shifts
• Employee recognition programs
• Promote from within culture, advancement opportunities
• Free uniforms, non-slip shoe reimbursement (50%)
• Paid, robust training programs, eLearning and hands-on training

Job Description FOH dining room attendant / runner

The FOH dining room attendant / runner position reports directly to the onsite manager and / or shift supervisor at the Bobby’s Burgers’ unit.

You will be responsible for running food to and servicing guests in the dining areas throughout your shift. You will also be required to assist as needed with maintaining stock levels and cleanliness in all areas of the restaurant.

The position requires you to maintain a positive company image by providing extraordinarily friendly, courteous, and efficient service to guests and other team members.

The position must be performed in accordance with our Standard Operating Procedures (SOP).

DUTIES and RESPONSIBILITIES

• Greets guests as they enter the restaurant and approach the counter.
• Hands-off / runs food, beverages, and any other requested items to guests.
• Ensures food is prepared correctly and to the guests’ satisfaction; replaces incorrect or improperly cooked orders.
• Engages guests at tables with friendliness, ensuring guests have an excellent dining experience.
• Thanks guests and invites them to return.
• Is knowledgeable about the food and beverage menu, the restaurant, and the Bobby’s Burgers brand, in order to answer guests' questions.
• Assists in cleaning the dining room and other FOH areas.
• Stocks and cleans as needed; Assists with other areas if needed during slow periods.
• Completes any necessary side work as directed by the manager.
• Full-Time or Part-Time available.

SKILLS, KNOWLEDGE, and ABILITIES

Prior restaurant or fast-casual cashier / server / host / FOH experience is strongly preferred.

Great interpersonal skills with a passion for outstanding guest service is essential!

Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.

Dependable team player who is willing to assist in other areas as needed.

Ability to effectively communicate in English.

Ability to work a flexible schedule, including nights, weekends, and holidays as needed.

Ability to understand and convey to others the differentiating factors of Bobby’s Burgers’ products and brand.

Ability to deliver information clearly and respectably to fellow team members and guests.

Knowledge of food safety standards. ServSafe certification is valued, but not required.

Ability to meet guest expectations and standards in all interactions with guests, vendors, and team members.

Ability to follow directions and procedures, effective time management, and organization skills.

Physical Requirements

• Hand use : single grasping, fine manipulation, pushing, and pulling.
• In an 8-hour workday : standing / walking for up to 8 hours.
• Ability to lift up to 25 lbs.
• Exposure to FDA-approved cleaning chemicals.
• Exposure to temperatures less than 32 degrees Fahrenheit and more than 90 degrees Fahrenheit.
• Work requires the following motions : bending, twisting, squatting, and reaching.

Education

• High School Diploma or equivalent desired
• Students are encouraged to apply

Experience

1+ years minimum work experience (cashier, server, host, food runner, other FOH) in a restaurant or other retail role is strongly desired.

About Bobby’s Burgers by Bobby Flay

Bobby Flay is an award-winning chef, restaurateur, cookbook author, and media personality. He has opened numerous upscale restaurants in NYC, Las Vegas, and beyond.

He has starred in dozens of Food Network programs, including Iron Chef America, Beat Bobby Flay, and many, many more.

Chef Bobby Flay craves just one thing when he’s done working in the kitchens of his many fine dining restaurants. And it’s not what you might expect : It’s a burger.

Inspired by his love of the grill and travels through the United States, Bobby calls Bobby’s Burgers by Bobby Flay a very American concept.

Bobby’s Burgers is where craveability and approachability intersect to create the ultimate burger experience. We’re extremely relatable, yet an element of surprise is infused into every bit.

Other concepts simply can’t achieve the culinary creativity of Bobby’s Burgers. Bobby Flay

All menu items are created from original Bobby Flay recipes! Bobby handcrafted every ingredient and menu item to create both a craveable and approachable Flay For All experience.

Juicy burgers made from Certified Angus Beef, cooked to order Medium or Well Done, signature Bobby’s Sauce, and other Signature Sauces (proprietary recipes made in-house), crunchy French Fries, buttermilk onion rings, shakes, and much more.

The first Bobby’s Burgers by Bobby Flay opened in Las Vegas in 2021. In March 2022, we announced a strategic, international franchising initiative, focusing on franchise growth in select U.

S. and international markets. The most recent location, our seventh, opened in August 2023 in the Phoenix Sky Harbor airport.

Visit www.bobbysburgers.com for more information.

Bobby’s Burgers is an equal opportunity employer. Employment is contingent on a satisfactory pre-employment background check and drug test.