Technical Support Account Manager

VirtualVocations
Denver, Colorado, United States
Full-time
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A company is looking for a Technical Support Account Manager.Key Responsibilities : Monitor the health of premier accountsEducate customers on best practices and learning opportunitiesCoordinate resources, providing internal and external executive communicationsRequired Qualifications : 5+ years experience with enterprise-class software systems in a client-facing roleIncident Management, Problem Management and Change Management experienceExperience managing internal and external account stakeholders in critical situationsAbility to translate complex technology issues to a broader audienceApproach problems methodically and understand the customer, the problem, and impact

25 days ago
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