Talent.com
Cooling Technical Support Specialist

Cooling Technical Support Specialist

Schneider ElectricNew York, NY, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Overview

For this U.S. based position, the expected compensation range is $66,000- $99,000 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

About the role

This position will be responsible for providing onsite technical services to Customers in support of Mission Critical Liquid Cooling Systems in our Buffalo, NY location. The Field Tech Support Specialist will execute the delivery of installation, startup, commissioning support, remedial and preventative maintenance (PM) services.

What will you do?

  • Participates in system deployment project for established service area, by delivering installation, startup and / or commissioning support services.
  • Provides onsite support by assisting in fault isolation of electro-mechanical systems.
  • Identifies necessary parts to resolve customer equipment failures.
  • Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests.
  • Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required.
  • Maintains accurate customer service records and reports within the Case Management System / CRM.
  • Contributes to the creation of Knowledge Articles and other technical-related documentation.
  • Serves as a resource to sales personnel for assigned service area.
  • Recommends improvements to manuals, operational processes and procedures as needed.
  • Contributes to training course content development and provides training to customers and other field service personnel, as required.
  • Maintains knowledge of new products.
  • Other duties as assigned.

What skills and capabilities will make you successful?

  • Experience reading Electrical Schematics.
  • Experience working with 200 – 440-volt equipment (High Voltage).
  • Prior experience with electro-mechanical equipment, servos, sensors, and actuators.
  • Must have hands on hardware troubleshooting and repair experience.
  • Ability to successfully apply technical knowledge to identify root causes.
  • Ability to demonstrate excellent customer service and communication skills.
  • Ability to read basic product drawings, electrical schematics, and technical specifications.
  • Requires the ability to manage priorities effectively.
  • Ability to travel with little notice may be required.
  • Troubleshooting skills and sound technical judgment.
  • Ability to work both onsite independently and as part of a team.
  • Availability to work extended hours, if applicable, including participation in a 24 / 7 on-call rotation.
  • Ability to pass customer-specific background check processes, if applicable.
  • Prolonged periods of working at Customer facilities standing, lifting, bending, kneeling, etc.
  • Must be able to lift to 50 pounds at times.
  • Travel may be required up to approximately 20% of the time.
  • Who will you report to?

  • Technical Support Manager
  • What qualifications will make you successful for this role?

  • Associate degree from two-year college / technical school with a certificate in an Electrical / Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role.
  • 5+ years of experience in field service or a similar technical support-related position
  • Must have experience with HVAC and 460v
  • Reading Electrical Schematics.
  • Experience of working within Data Center environments required.
  • You must submit an online application to be considered for any position with us. This position will be posted until filled.

    Looking to make an IMPACT with your career?

    When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

    IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

    We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

    Become an IMPACT Maker with Schneider Electric – apply today!

    Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. We also uphold the Trust Charter and Code of Conduct; more details available on our site.

    Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Technical Support Specialist • New York, NY, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Technical Support Technician

    Technical Support Technician

    New York City Department of TransportationManhattan, NY, United States
    serp_jobs.job_card.full_time
    IN ORDER TO BE CONSIDERED FOR THIS POSITION CANDIDATE MUST BE SERVING PERMANENTLY IN THE TITLE OF TELECOMMUNICATION ASSOCIATE (DATA), OR BE REACHABLE ON THE OPEN-COMPETITIVE LIST, EXAM # 3061 OR EL...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    HUBZone Support Specialist

    HUBZone Support Specialist

    VirtualVocationsPaterson, New Jersey, United States
    serp_jobs.job_card.full_time
    A company is looking for a Support Specialist (HUBZone only).Key Responsibilities Perform internet research to support company operations Maintain and update business spreadsheets, documents, an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Sales Support Specialist

    Sales Support Specialist

    VirtualVocationsPaterson, New Jersey, United States
    serp_jobs.job_card.full_time
    A company is looking for a Sales Support Specialist who will assist the sales team by managing administrative and operational tasks. Key Responsibilities Provide sales desk ticket support and assi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Support Technician II

    Customer Support Technician II

    VirtualVocationsNewark, New Jersey, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Support Technician II (Remote).Key Responsibilities Provide second layer support for customer repair issues that require advanced troubleshooting Interact wit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Customer Support Supervisor

    Customer Support Supervisor

    VirtualVocationsPaterson, New Jersey, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Support Supervisor to lead and mentor the Customer Support team while handling complex technical escalations. Key Responsibilities Supervise and develop the sup...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    B-Level Technician

    B-Level Technician

    Encon Heating & ACStamford, CT, United States
    serp_jobs.job_card.full_time
    Connecticut HVAC Technicians & Installers $5,000 Sign-On Bonus!.This application is for CT trade licensed journeymen license types : D1, D2, S1, S2, S10, SM2, S4. Medical, Dental, Vision + 401K matc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Bodewell Service Specialist

    Bodewell Service Specialist

    VirtualVocationsPaterson, New Jersey, United States
    serp_jobs.job_card.full_time
    A company is looking for a Bodewell Service Specialist (Remote).Key Responsibilities Coordinate daily routes with technicians, consumers, and service managers to ensure efficient scheduling Opti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Remote Technical Support Specialist

    Remote Technical Support Specialist

    VirtualVocationsNewark, New Jersey, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    A company is looking for a Remote Technical Customer Service Specialist.Key Responsibilities Identify customer needs and resolve issues related to SSL, servers, and relational databases Perform ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Technical Support Specialist - Azure

    Technical Support Specialist - Azure

    VirtualVocationsYonkers, New York, United States
    serp_jobs.job_card.full_time
    A company is looking for a Technical Support Specialist - Azure & Microsoft Tools.Key Responsibilities Provide advanced technical support to a global community of technical professionals Trouble...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    AMS360 Support Specialist

    AMS360 Support Specialist

    VirtualVocationsStaten Island, New York, United States
    serp_jobs.job_card.full_time
    A company is looking for an AMS360 Support Specialist.Key Responsibilities Provide support to users on AMS360 and ancillary products post-conversion Collaborate with cross-functional teams to en...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Pilot Support Specialist

    Pilot Support Specialist

    VirtualVocationsBrooklyn, New York, United States
    serp_jobs.job_card.part_time
    A company is looking for an Associate Pilot Support Specialist (Part Time, Contractor).Key Responsibilities Support sales opportunities and assist in pilot implementation training for educators ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Tier 1 IT Support Specialist

    Tier 1 IT Support Specialist

    VirtualVocationsPaterson, New Jersey, United States
    serp_jobs.job_card.full_time
    A company is looking for a Tier 1 IT Support Specialist to provide first-line IT support for federal customers.Key Responsibilities Manage toll-free access for end users and handle incoming calls...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Customer Support Specialist

    Senior Customer Support Specialist

    VirtualVocationsBronx, New York, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Customer Support Specialist.Key Responsibilities : Process orders for products and services, ensuring proactive follow-up on order status and details Investigate...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Field Support Specialist

    Field Support Specialist

    VirtualVocationsYonkers, New York, United States
    serp_jobs.job_card.full_time
    A company is looking for a Field Support Specialist (Temporary).Key Responsibilities Provide first line support for field staff via Slack, phone, and ticketing systems Troubleshoot real-time ope...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Facilities Coordinator

    Facilities Coordinator

    Encon Heating & ACStamford, CT, United States
    serp_jobs.job_card.full_time
    Connecticut HVAC Technicians & Installers $5,000 Sign-On Bonus!.This application is for CT trade licensed journeymen license types : D1, D2, S1, S2, S10, SM2, S4. Medical, Dental, Vision + 401K matc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Technical Support Supervisor

    Technical Support Supervisor

    VirtualVocationsYonkers, New York, United States
    serp_jobs.job_card.full_time
    A company is looking for a Supervisor of Technical Support to provide customer support and leadership within their support team. Key Responsibilities Provide high-quality technical support and tro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Helpdesk Specialist

    Helpdesk Specialist

    VirtualVocationsStaten Island, New York, United States
    serp_jobs.job_card.full_time
    A company is looking for a Helpdesk Specialist to provide technical support and assist users with IT-related issues.Key Responsibilities Serve as the first point of contact for computer hardware,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Computer User Support Specialist

    Computer User Support Specialist

    VirtualVocationsPaterson, New Jersey, United States
    serp_jobs.job_card.full_time
    A company is looking for a SME - Computer User Support Specialist.Key Responsibilities Process and manage ticket resolution while documenting problems and solutions Provide technical support to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days