Service Manager

MORGAN SERVICES is HIRING in INDIANAPOLIS!

Morgan Services is immediately seeking an experienced Service Manager to join their Indianapolis, IN team.

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The Service Manager is the principal service executive responsible for generating / retaining revenue & profit from our customers.

The Service Manager is responsible for creation & implementation of the Area service plan and making necessary recommendations to the General Manager & management team as well as work to position Morgan as the value leader in the market segments in which we compete.

Duties / Responsibilities include but are not limited to :

• Regularly meet with key customers, assess current service levels, identify emerging and / or unmet needs, & implement corrections / recommendations that improve service effectiveness
• Retain target customer base through relationship building & renewing contracts
• Achieve Service department goals in budget, customer retention, revenue / profit growth, & material control
• With Area Management team, develop area pricing & contract terms strategy for each market segment
• Recruit, hire, & train all service members in a timely manner on service, revenue growth, product knowledge, negotiation, industry knowledge, pricing & profitability
• Advise the management team of competitive trends
• Responsible for service administration (including systems adherence, compensation & reports)
• Protect company resources including members, material, & fleet resources by following all Morgan policies
• Lead the execution of strategies to achieve new company initiatives & Conduct regular performance reviews
• Be able to operate step van / box truck & train new hires
• Manage Saturday routing & rotating weekends on-call

Service Manager Benefits :

• Competitive Compensation ($65-$68k / yr. starting salary)
• Additional Profit-Sharing Bonus Potential!
• Great Health Insurance : Medical, Dental, Life, Prescription
• Long Term disability
• 401(k) plan with company match
• Additional 401(k) 3% company contribution on top of match
• Paid vacation, sick & holidays
• Employee Referral program
• AND MORE!

Service Manager Qualifications :

• High School Diploma or GED required
• College Degree a Plus but not required
• Must have Previous Experience w / Box Trucks and / or Step Vans
• Must have 3+ yrs. Experience managing Production / Warehouse Service Teams (Managers, Supervisors, & Route Service Reps.)
• Must have strong negotiation skills & ability to strategically focus on outstanding customer service
• Ability to communicate face-to-face in a clear, confident manner as an authority on service deliverables
• Must be self-starter w / ability to seek out alternative solutions for complicated issues
• High sense of urgency w / flexibility to handle sudden changes in routine
• Reliable, disciplined, trustworthy, w / common sense approach to customer issues
• Must be comfortable with technology (including handheld devices)
• Valid driver’s license w / clean driving record
• Must be able to pass a background check, assessment, & drug screening (hair)

Morgan Services is a family-owned textile company with a long and distinguished heritage in the specialty laundry field.

We have been providing linen and uniform services for all types of facilities since 1887. Morgan is the first coast-to-coast linen and uniform laundry operation that TRSA (Textile Rental Services Assoc.

has certified to its Clean Green international standard, recognizing leadership in sustainability and conservation.

Join the Morgan Family Today!