Patient Experience Coordinator & Receptionist Dental

Job Description

Job Description

Treatment Coordinator

Are you passionate about making people smile? Join Diamond Braces as a Treatment Coordinator! Enjoy growth opportunities, great benefits, and a supportive team that's all about creating world-class smiles.

Ready to make smiles your business? We’d love to meet you!

Why Diamond Braces?

At Diamond Braces, your career growth is our priority. We provide continuous opportunities to learn, advance, and take on new challenges.

As part of our team, you’ll have a clear path to success, with the support and resources you need to reach your professional goals while making a meaningful impact on our clients’ lives.

What We Offer :

• Competitive hourly salary of $20.50 USD + performance-based bonuses
• Health, Dental, and Vision insurance packages
• Paid Time Off (PTO)
• 401(k) with company match
• Discounted orthodontic care for you and your family
• Ample growth & advancement opportunities
• Convenient office locations

Essential Functions :

Educate Clients on Healthy Smiles : Help clients understand why a healthy smile is important by clearly explaining the long-term benefits of dental care.

Make the treatment process exciting and easy to grasp.

• Guide Through Treatment Choices : Support clients in making informed decisions by providing simple, clear explanations of their treatment options and the benefits they can expect.
• Answer Questions : Use strong communication skills to respond to client inquiries, whether in person, over the phone, or via email, ensuring they feel well-supported and informed.
• Manage Appointments Smoothly : Keep the schedule running efficiently by optimizing appointment times, reducing wait times, and maintaining a smooth client flow.
• Greet Clients Warmly : Welcome every client with a friendly attitude, creating a comfortable and positive environment from the moment they walk in.
• Provide Clear Information : Make sure clients have all the information and documents they need, showing transparency and commitment to their care.
• Verify Insurance Details : Confirm clients' insurance eligibility, usage, and limitations. Follow up with them on their benefits and coverage as needed.
• Support the Dental Team : Assist dentists and other team members as needed, ensuring the practice operates smoothly and efficiently.
• Maintain a Clean Workspace : Keep your work area clean and safe, helping to prevent the spread of infection and protect the well-being of clients and staff.
• Stay Flexible : Be ready to handle any additional tasks as needed, adapting to the changing needs of the practice.

Preferred Qualifications :

• Bilingual abilities are a plus.
• Experience in retail, sales, or a similar customer-focused role.
• Strong communication and interpersonal skills.
• Proficiency in computer literacy.
• Managerial experience is an advantage.
• Clear long-term career goals aligned with our company values.

Who We Are :

At Diamond Braces, we believe in improving lives through healthier smiles. Our mission is to provide orthodontic care that is affordable, accessible, and delivered with amazing customer service the 'AAA Experience.

We’re committed to making every smile count, and we live by our No Smile Left Behind philosophy.

Additional Information :

• This position is full-time, and local travel between offices may be required.
• Salary is based on experience, skills, and qualifications.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

If you’re ready to take the next step in your career and help our clients achieve the smile of their dreams, apply today!