A company is looking for a Team Leader Remote.
Key Responsibilities
Evaluate and coach Customer Service Advisors' performance and develop talent
Monitor real-time adherence to call activities and track key metrics
Drive a culture of accountability and continuous improvement within the team
Required Qualifications
Proven track record in performance management and coaching effectiveness
Dependable with strong organizational and time management skills
Ability to analyze results and make data-driven decisions
High school diploma or GED and at least 18 years old
Successful completion of a criminal background check
Team Leader • Saint Paul, Minnesota, United States