We're looking for an IT Support Technician to join our team. This position will be on-site full-time 4 days per week in our San Francisco office.
What You’ll Do :
- Provide configuration and troubleshooting support for Mac OS and Windows environments.
- Resolve any issues related to our infrastructure, both internally hosted and cloud-based such as email, printers, wired and wireless networks, video conferencing and VPN.
- Track and maintain IT assets in the SF office.
- Provide support and set up for audio visual equipment and video conferencing.
- Perform technical on-boarding of employees.
- Provide end user support for G Suite.
- Support ongoing projects.
- Ability for on-call.
What We Look For :
- 4+ years of experience with client application installations, patching, security and update procedures iOS, Windows, ChromeOS and MacOS.
- Experience troubleshooting and resolving issues with hardware and OS.
- Experience with device management, inventory systems and methods.
- Familiarity with ticketing standards, practices, and workflows (Genesys, Zendesk, Atlassian (Jira, Confluence, Opsgenie).
- Experience with OS installation and imaging.
- Experience resolving issues with Audio and Video conferencing equipment / software (Zoom, Google Meet, etc).
- Ability to lift up to 50 lbs.
Nice to Have :
- Experience troubleshooting VPN issues (OpenVPN, L2TP).
- Experience resolving issues with other 3rd party vendors (Kisi, TalkDesk, Polycom, Chromebox, Meraki, Tableau, Confluence, Dell, Chrome Remote Desktop, Okta, Slack, Lexis Nexis, insurance webapp products like B2B etc).
What We Offer You :
- Competitive salary and stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Learning stipend for personal growth and development
- Paid parental leave
- Health & wellness initiatives
The compensation range of this position in San Francisco, CA is USD $100,000 - 110,000 annually plus equity and benefits.
Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.
LI-Onsite
For California residents : describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.
Senior IT Support Technician San Francisco
We're looking for a Senior IT Support Technician to join our team. The compensation range of this position in San Francisco, CA is USD $100,000 - 110,000 annually plus equity and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limita...
Senior IT Support Technician
We're looking for an IT Support Technician to join our team. The compensation range of this position in San Francisco, CA is USD $70,000 - 80,000 annually plus equity and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, jo...
Jr. IT Support Technician
The Mice Groups may, however, aggregate certain elements of your personal identifying information with the information of other users of our website to analyze the usefulness and popularity of various web pages on its website. Seeking a Junior IT Support Technician for a Direct Hire/FTE position in ...
IT Support Technician
Equally important is our commitment to creating a culture of inclusivity and diversity where we encourage your originality, respect the need for a flexible work environment, and empower your desired career growth. HGA is seeking a professional IT Support Technician who is self-motivated, customer se...
Senior IT Support Associate
As a Senior IT Support Associate at Attentive, you’ll be a key part of what makes IT work for our end users. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experien...
Senior Analyst, IT Client Support
This position supports Cardinal Health's Ontario, CA Medical Distribution facility and provides on-site IT support. Must be able to act as primary IT support of site which may include some after hour support and weekend activities. All qualified applicants will receive consideration for employment w...
IT Service & Support Senior Specialist
As an IT Senior Specialist, your primary responsibility will be to assist the Information Technology department with all aspects of technology as it relates to Case Team Support and BCG priorities (local/regional). This includes, but is not limited to, user support, computer setup, maintenance and s...
IT Laboratory Support Technician
The IT Laboratory Support Technician will focus on hardware and software systems support for scientific applications and tools. IT Laboratory Support Technician. The Lab Support Tech will work independently and collaboratively with other team members to successfully perform support on Microsoft plat...
IT Field Support Technician_San Francisco
Benefits : $40 per call/$5 per call per diem Dell/Lenovo paid certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all serv...
Senior IT Support Engineer (On-site) - San Francisco (Peninsula)
We are looking for a Full Time Senior IT Support Engineer to efficiently work in an Onsite work environment. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. Employees who sit in ...