INSIDE SALES ASSOCIATE

Inside Sales Associate Location 1 Headquarters, Experitec, Inc. St. Louis, MO Job Code 538 # of Openings 1

• Perform general administrative duties for the Inside Sales team.
• Provide strong customer service.
• Utilize Microsoft Office, including Word, Excel, and Outlook.
• Prioritize various competing tasks and performs them quickly, accurately, and on time.
• Learn and understand the processes, tools, systems and technology to effectively manage quotes, documentation, customer follow-up, schedules, and communicate any issues that may arise.
• Review all pricing or order-related questions from order entry detailers, pricing department or customer, and work with customer and suppliers for resolution or correction.
• Consult with Customers, Account Managers, and ISEs to manage quotations for Instrumentation products, parts, and services that are in the best interest of the customer.
• Convert Customer purchase orders into sales orders using Experitecs business system.
• Work with Experitecs Order Administrators and Emersons Business Units to manage orders, including expediting when necessary.
• Follow up with customers to increase quote to order conversion rate.
• Develop a solid understanding of Experitecs pricing tools, quotation software, and business system.
• Provide reports, including open quote reports, to Experitecs Account Managers and Emerson Business Unit Leaders.
• Proactively look for ways to improve internal processes regarding quotation and order handling to provide better service to our customers.
• Promote our core values and demonstrate teamwork within the Experitec organization.
• Build effective relationships with factory contacts, who provide product information, assistance with product selection, and help deliver solutions and value to our customers.
• Work with factory contacts to meet customer quotation and order requirements.
• Develop relationships with Account Managers, ISEs, and Order Administrators to understand customer requirements.
• Build proficiency with the pricing tools provided by our Emerson principals.
• Build proficiency with Experitec's quotation software and business systems.
• Be a trusted and reliable resource known for taking ownership of customer and factory requests.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.) and ability to work efficiently and effectively within a business system.
• Excellent use of Microsoft Office
• Excellent verbal and written communication skills
• Must be goal oriented and self-driven
• Must be detail oriented
• Ability to multi-task and problem solve
• Self-motivated
30+ days ago