CUSTOMER SERVICE PARTS COUNTER/ SERVICE WRITER

Customer Service Parts Counter / Service Writer

Job Category : Parts Requisition Number : CUSTO010518 Showing 1 location Job Details

Description

PAP KENWORTH REDMOND, OR

CUSTOMER SERVICE PARTS COUNTER / SERVICE WRITER :

Position will respond to customer needs for parts in person or by telephone at store location, check in units for repairs and quote.

Essential duties and responsibilities include but are not limited to :

• Determining customers parts needs through use of literature, computer programs and parts knowledge.
• Recommending parts or service to customers.
• Maintaining relationships with established customers and building relationships with potential customers.
• Maintaining knowledge of products, services and parts and the associated costs of each.
• Completing all necessary paperwork on each transaction in an accurate timely manner.
• Responding to customers in person or by telephone whenever required and providing quotes or estimates for parts.
• Processing credits, making adjustments, and monitoring for restocking charges on all parts sales completed.
• Maintaining and invoicing of work orders.

Must be self-motivated, assertive, have excellent customer relation skills, and be able to perform at a high level in a fast past and team-oriented environment.

Heavy duty truck parts counter or automotive parts counter experience is a plus but willing to train the right person. Requires the ability to communicate effectively with customers by telephone and in person, in an effort to sell company parts and service.

Above average organizational skills, positive attitude and ability to take initiative independently are a must.

Why work for Pape :

• Competitive pay based on your skills, training and experience level
• Outstanding benefits including 401(k) Retirement Plan with Company Match; Medical, Dental, Vision and Prescription Insurance;
• Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Progressive Vacation Plans;

Online and Instructor-Led Training; Tuition Reimbursement for Training Programs

• Advancement Pape is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation Pape is a family-owned, fourth-generation company with over 130 locations, over 3,600 members and 80 plus years of experience.

Pape is known for their stability, their honesty and their integrity.

• Equipment We have the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

Qualifications

Skills

Behaviors

Required

Enthusiastic : Shows intense and eager enjoyment and interest

Team Player : Works well as a member of a group

Motivations

Required

Self-Starter : Inspired to perform without outside help

Education

Experience

Licenses & Certifications

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)