Housekeeping Supervisor

Benefits : Medical Insurance Vision Insurance Dental Insurance 401(K) Match Paid Time Off JOB SUMMARY : Responsible for the overall cleanliness of the hotel including rooms and public areas.

Major responsibilities include ensuring guests are satisfied with hotel cleanliness; responding to guest needs; ensuring safety and security of rooms;

maintaining inventory and cost controls; selecting, training, maintaining and managing a motivated and skilled workforce.

Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for staff to follow.

ESSENTIAL FUNCTIONS : Guest Services Monitors and maintains level of cleanliness in guest rooms, storage areas, laundry, restrooms, and public areas.

Enforces standard procedures for the acceptance, security, and return of guest lost and found items. Ensures quality services are rendered in meeting guests' needs and that good guest relations are enhanced.

Works with other department heads to resolve guest complaints. Financial Management Assists General Manager in the development of the Housekeeping department's monthly budget and monitors department's performance as compared to budget.

Orders and receives supplies to maintain adequate inventory levels on a weekly basis. Conducts quarterly audits of inventory of linen, supplies and equipment.

Maintains budgeted labor standards by forecasting and comparing forecast to actual. Establishes and maintains cost-control systems on linen inventories, cleaning supplies and labor costs, by forecasting and comparing forecast to actual.

Operational Management Manages back of house according to established company procedures. Compiles and reports accurate guest-room status to Front Office throughout the day as well as at the end of the day.

Communicates any discrepancies in room status and ensures that corrective action is taken. Communicates with other department heads to resolve deficiencies and repair items same day to ensure rooms are not left out of order whenever possible.

Performs special assignments and projects as requested. Participates in the MOD Program including, but not limited to, being available to cover back of house shifts during a call offs as needed.

Maintains room quality and amenities based on hotel objectives and policy and procedures. Responsible for ensuring all rooms are deep cleaned on a quarterly rotation in priority order and inspect room once completed.

Inspect all guestrooms each day to ensure the quality and integrity of the room. Complete inspection and close out of each back of house employee’s work area to ensure all tasks were completed on said employee’s checklist before employee clocks out.

If occupancy is under 50 rooms, will complete assigned tasks as well as complete deep cleans, clean guestrooms or other tasks to offset any potential downtime.

Safety, Security and Compliance Manages in compliance with established company policies and procedures as well as Local, State, and Federal laws and regulations.

Knows local health and safety codes and regulations that apply to the hotel. Recognizes and corrects potential safety hazards such as broken doors or railings, fire hazards, wet floors, etc.

Understands and follows policies and procedures for the hotel’s key control system and ensures others are trained in the same.

Human Resources Schedules back of house staff according to forecasted occupancy and makes adjustments daily as occupancy changes as needed.

Responsible for the hiring, termination, performance evaluations, training and development of all back of house staff. Maintains departmental communication through the effective use of staff meetings, log books and bulletin boards.

Performs other related and unrelated tasks as assigned by management. JOB SPECIFICATIONS : Environmental Conditions 95% Inside : Protection from weather conditions but not necessarily from temperature changes.

5% Outside : No protection from weather conditions during property walks and inspections. Essential Skills Knowledge of budgeting, forecasting, staffing, scheduling.

Ability to supervise / manage and knowledge of management responsibilities to hotel and to employees. Ability to order and receive supplies and maintain adequate inventory levels.

Ability to communicate effectively with members of other hotel departments. Requires familiarity with applicable franchise standards and procedures.

Educational / Vocational Preparation Associate's Degree in Hotel management preferred; however, skills / knowledge gained through on-the-job training and previous experience may substitute for degree.

Minimum five years housekeeping experience with three years in a supervisory capacity required. Salary and Benefits : Starting salary at $35,000 per year Medical Insurance Vision Insurance Dental Insurance 401(K) Match Paid Time Off Powered by JazzHR