Senior UX Designer/ Strategist, Business Technology

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Job Category

User Experience

Job Details About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good you’ve come to the right place.

Are you a designer interested in creating meaningful people-driven digital experiences with a relentless focus on impact at scale and evangelizing the value of design?

Are you fascinated by human behavior and curious about how organizational culture, context and technology connect? Then we’d love to hear from you!

This role on the Go To Market UX team with Salesforce Business Technology supports internal Salesforce businesses, such as Revenue and Sales, in navigating and embracing change and designing a path toward a stronger digital future using human-centered design.

As a Senior Designer, you’ll collaborate with other UX designers, user researchers, UX engineers, and cross-functional teammates in Product, Engineering, and Architecture to solve some of Salesforce's biggest internal business and customer-facing challenges through cutting-edge, insight-based prototypes and designs.

You'll be involved in all aspects of project, from user research and prototyping to product definition and pitching to business executives along the way.

Our engagements combine elements of strategic advisory, visioning, user research, ideation, storytelling, value proposition creation, workshop facilitation, rapid prototyping, end-user concept testing, and detailed UX design delivery.

We seek a candidate with strong service and strategic design skills, capable of delivering outstanding user-centered work on projects.

The ideal candidate will also inspire and educate others on the value of design, from exploring new technologies to articulating key design principles and synthesizing trends.

About Business Technology

Business Technology (BT) blazes the trail of enterprise IT. Rooted in our core values - Trust, Ohana, Innovation - we transcend conventional IT boundaries, forging strong partnerships with our business counterparts to achieve remarkable outcomes.

Our mission is to deliver technology that harmonizes with our business objectives, fostering collective success!

If you're interested in...

• Projects and teammates that push you to grow by challenging your assumptions, skills, and knowledge
• Experimenting with new technology to prototype and bring ideas to life in novel ways
• Perfecting your storytelling craft to deepen end user empathy and convey a design vision to stakeholders
• Using design to catalyze change at the executive and C-suite level

We'd like to hear from you!

Candidate must be located in Dallas, TX

Responsibilities

• Serve as a champion for design thinking and a human-centered, entrepreneurial approach to strategic enterprise transformation with our internal business partners and external customers
• Participate in stakeholder and secondary research; participate in end-user primary research; recognize economically meaningful end-user pain points and unmet needs
• Participate in collaborative workshops then synthesize insights into defensible visions, frameworks, and concepts
• Conduct in-market concept testing and experimentation
• Continually keep abreast of emerging and best-in-class user experiences and maintain a high-level understanding of the capabilities of the Salesforce platform
• Actively participate in creating, testing, and sharing new and better tools, methods and processes for conducting innovation engagements, and find ways to multiply the value of the insights gained from every engagement
• Deliver systems-level UX strategy, experience strategy, and future visions for stakeholder and scrum teams to rally around
• Conduct stakeholder, secondary, and discovery research to recognize economically or strategically meaningful end-user pain points and unmet needs
• Create service blueprints, ecosystem maps, experience maps, and journey maps to help teams and stakeholders understand why things currently function as they do and how we can improve in service of our users
• Design, lead and facilitate workshops, both remotely and in-person
• Actively find opportunities to improve the user experience across your business domain(s)
• Mentor junior designers and help onboard contingent design resources

Basic Qualifications

• Proven experience (4+ years) as a UX designer, with a strong portfolio showcasing your design work for web and / or mobile applications, ideally within enterprise software or SaaS products
• Expertise in user-centered design principles, usability, and user research methodologies. Demonstrated experience in conducting user interviews, usability testing, and data analysis to inform design decisions
• Deep understanding of design systems, information architecture, and interaction design. Familiarity with responsive design principles and accessibility standards (WCAG)
• Proficiency with current design tools such as Figma, along with an ability to quickly learn new tools as they emerge
• Strong communication and presentation skills. Ability to articulate design concepts and rationale to stakeholders and team members effectively
• Experience working in an Agile development environment and collaborating with cross-functional teams
• A passion for design and a relentless drive for crafting exceptional user experiences that align with business goals and customer needs
• Ability to quickly bring ideas to life through a variety of means, from hand-drawn storyboards to functioning digital prototypes
• Ability to multi-task, prioritize and manage time effectively
• Demonstrated experience with creating and facilitating ideation workshops and alignment sessions
• Experience creating service design deliverables such as user flows, customer journey maps, experience blueprints, personas, etc.
• Bachelor's or Master's degree in Human-Computer Interaction (HCI), Interaction Design, User Experience Design, or a related field

An online or digital portfolio is required to apply for this position.

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We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

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