Systems Engineer II (Apple Platform – MDM Administrator for Jamf Pro)

Overview

Konica Minolta currently has an exciting opportunity for a Systems Engineer.

The objective of the Systems Engineer II is a key contributor to a Service Delivery team, helping to grow and develop a loyal, satisfied customer base and serving as a subject-matter expert and thought leader for other members of the service delivery organization, including systems engineers, technicians, project managers, and service delivery leadership.

SEs act as technical advisors, MDM platform administrators, process designers, and influencers in all areas of our business, including project and managed services.

This role is full-time, and remote.

Responsibilities

In conjunction with the service delivery manager and peer engineers, support customer account management objectives including but not limited to :

• Adherence to the Company’s employment procedures and best practices as outlined in the employee handbook
• Adherence to agreed-upon and / or documented engineering standards and best practices
• Develop and maintain client environment documentation
• Collaborate with client stakeholders to review the best practices and implementation approaches
• Lead the setup and onboarding of new customer accounts from a technical and service delivery perspective.
• Act as a technical escalation point for Support Specialists and Systems Engineers within other teams.
• Perform quality assurance activities to ensure standardization of best practices.
• Be responsible for driving the identification of new revenue opportunities, primarily via projects, within their assigned client base.
• Serve as escalation point for clients, team members and other departments for services.
• Identify quality issues and risks to client satisfaction and focus on client management and retention

Qualifications

• Excellent verbal and written communication skills, including demonstrable experience composing detailed reports, recommendations, and leave-behind materials
• Strong interpersonal and relationship-building skills, conducive to team development
• Strong organizational skills
• Strong decision-making and thought leadership skills
• Proven dedication to enabling quality through continuous improvement and ensuring continuous operations
• Previous support / consulting experience across multiple enterprise clients is strongly preferred
• Able to explain and guide clients through technical issues
• Demonstrated experience implementing IT projects
• Strong computer analysis and diagnostic skills with the ability to implement quick and effective solutions to network problems
• Successful experience designing, installing, and supporting systems and solutions in multiple environments for multiple clients
• Ability to coach and mentor technical and non-technical customers in key topics with clear demonstration and documentation.
• While the role is remote, some travel will be required.

Specific Competencies

• Experience with Jamf Pro and Jamf Connect.
• Experience extending Jamf Pro with community tools.
• Demonstrable proficiency with command line and scripting with common automation languages (e.g., bash, Python, etc).
• Expert-level skills with endpoint management and Jamf Pro. Other MDMs a plus, including Intune.
• Expert-level skills around Zero touch workflows and automated patching of macOS and 3rd party apps.
• 5 years of in-depth field experience deploying and supporting mixed Mac / PC environments.
• Strong understanding of network security, firewalls, and VPNs, and zero trust VPNs.
• Experience with identity and access management systems (e.g., Azure AD, Google Workspace directory)
• Minimum 5 years of professional Mac support experience in an enterprise environment.
• Expert-level skills supporting Apple technologies in an enterprise environment, including VPP, ABM, identity management, single sign-on, share access, hosted services, and endpoint security best practices.
• Cross-platform integration expertise with Jamf Connect
• Environment and infrastructure experience for Apple platform optimization in an enterprise environment.
• Deployment experience at scale with Mac and iOS devices.

Experience, Educational Requirements and Certifications

• BA or BS degree or equivalent combination of relevant education and experience
• Jamf Administrator 300 or higher preferred
• Apple Certified Support Professional (ACSP) preferred
• Apple Certified IT Professional preferred
• 5 years of in-depth field experience deploying and supporting mixed Mac / PC environments
19 days ago