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Shuttle Driver PT

Shuttle Driver PT

TCC Hotel 1, LLCScottsdale, AZ, US
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Job Description

Job Description

JOB SUMMARY

The Driver is responsible for driving the van to and from the airport according to scheduled van runs and / or as needed for guests and accommodating guests during their stay in an attentive, courteous and efficient manner. He / she is also responsible for assisting with luggage.

QUALIFICATION STANDARDS

Education & Experience :

  • High School diploma or equivalent required and / or experience in a hotel or a related field preferred.
  • Must have a valid driver's license for the applicable state.
  • Must have a CDL if driving vehicles larger than 15 passengers.
  • Must not have any moving violations on driving record.

Physical requirements :

  • Flexible and long hours sometimes required.
  • Heavy work - Exerting up to 100 pounds of force occasionally, and / or 50 pounds of force frequently and / or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

    • General Requirements

  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.

    • Must be able to cross-train in other hotel related areas.

  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

    • DUTIES & FUNCTIONS

    Fundamental Requirements

  • Load and unload carts and vehicles and assist guests with tagging, storing and retrieving of luggage.
  • Drive guests to and from airport and other assigned trips, while ensuring the safety of all passengers.
  • Escort guests to rooms upon request.
  • Open vehicle and hotel doors and greet arriving and departing guests.
  • Deliver messages to meeting rooms.
  • Maintain list of local transportation guides, churches, sport arenas, etc.
  • Provide information, maps, and directions as necessary.
  • Deliver flowers, packages and messages to guestrooms.
  • Assist with room changes.
  • Maintain hotel van : gas, oil, cleanliness - interior and exterior; fill out daily van reports and report any malfunctions to management.
  • Operate radios efficiently and professionally in communicating with hotel staff.
  • Notify security of accidents and complete appropriate documentation.
  • Answer console to assist Guest Services Agents.
  • Show guestrooms and suites as needed and emphasize the hotel’s amenities.
  • Assist Bell Staff as needed.
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    Shuttle Driver • Scottsdale, AZ, US