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Part-time Nights / Weekends Customer Service Representative (Hybrid / WFH)

Part-time Nights / Weekends Customer Service Representative (Hybrid / WFH)

Centah IncFort Lauderdale, FL, US
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  • This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 1 week of in-office onboarding / training.
  • Who is Centah?

    Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

    About the role :

    We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

    Responsibilities :

    • Answer incoming calls and respond to customer’s requests
    • Ability to work in a fast paced environment
    • Book appointments for members with a high degree of data accuracy
    • Maintain excellent written and verbal communication skills on a consistent basis
    • Identify and escalate issues to supervisors
    • Responsible for adapting to fast changing guidelines with customers
    • Informs clients by explaining procedures; answering questions; providing information
    • Maintains and improves quality results by adhering to standards and guidelines
    • Requirements

    • High school graduate or G.E.D.
    • Minimum of one year experience in an inbound / outbound call center or retail environment is preferred
    • Excellent oral and written communication skills
    • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
    • Ability to type at least 25 words per minute is preferred
    • Experience in providing exceptional customer service and maintaining established quality requirements
    • Must be able to pass a background check
    • Benefits

    • Opportunity to working from home
    • $15,000 Life Insurance (Company Paid)
    • 401K plan eligibility after 1 year of service w / company match of up to 4%
    • Weekly / monthly gift card drawings / contests for meeting goals
    • Career learning and development programs
    • Casual dress code
    • Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

      Next steps :

      If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a virtual interview.

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    Customer Service Representative • Fort Lauderdale, FL, US

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