Title : Help Desk Technician in a Warehouse Environment (DFW area; onsite 5 days a week)
Direct Hire Opportunity
No Sponsorship
Onsite
POSITION OVERVIEW
We are seeking a skilled technician to deliver expert-level hardware and software support in a dynamic warehouse environment.
Join our fast-paced team where innovation thrives! You will handle support requests, run diagnostic programs, identify issues, and implement effective solutions promptly.
Your ability to troubleshoot and resolve problems efficiently will be essential to our success and will contribute to our vibrant company culture.
Requirements :
Experience supporting using these systems in our client's current environment : HALO Ticketing System Administration (or similar ticketing system), printer & RF Scanner experience
Strong knowledge of Microsoft Office products.
Strong knowledge of PC; MAC experience is a plus but not required
Previous experience working in a warehouse environment / setting required
Some basic networking knowledge is a plus troubleshooting networking issues, storage, server, cabling
Willingness to learn and follow directions from Help Desk Manager and team.
Excellent verbal and written communication skills with an outgoing personality
Ability to conduct research into issues as required.
Ability to explain issues to non-technical individuals in order to help them understand.
Strong attention to detail, along with organizational and time management skills are a must.
Associates degree and / or 2+ years of related work experience.
Responsibilities :
Provide hardware and software technical assistance for support requests related to company computer systems and peripherals.
Support U.S. offices during their off-hours.
Diagnose, troubleshoot, and resolve / escalate issues reported to the help desk.
Monitor, manage, and document all actions and solutions into ticketing system.
Respond to requests via email, in person, or over the phone using remote assistance tools.
Follow up on outstanding requests and ensure timely resolution.
Install, modify, and repair computer and printer hardware and software.
Setup and configure computers and peripherals for on-boarding of new employees.
Maintain inventory of company computer equipment and peripherals and supplies.
Comprehensive Benefits Provided
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Help Desk Technician
The Help Desk Technician is responsible for assisting employees with technical issues related to computer systems, hardware, software, and related technologies. This role involves efficiently troubleshooting problems both remotely and in person, while providing clear and effective guidance to users....