Operations Floor Lead

Job Description

Job Description

Ana Luisa is a Brooklyn-based e-commerce jewelry brand with a simple, but clear cut idea that high quality jewelry shouldn't cost the planet. We believe that how we create our pieces matters just as much as why people wear them and that luxury shouldn't be defined so narrowly and designed for so few. We design, craft and deliver exceptional everyday pieces for everyone, priced fairly and produced ethically to create a positive impact for both people and the planet.

About the job

Ana Luisa is looking for a results driven and self motivated Floor Lead of Operations to join the retail team. The Floor Lead of Operations holds a pivotal position within the leadership team, overseeing in-store inventory management and upholding visual merchandising standards. Their role encompasses routine inventory audits, ensuring sales floor displays adhere to company guidelines and maintaining an impeccable store presentation. In addition to their operational role, they play an active part on the sales floor, training team members, engaging with customers, cultivating a positive in-store atmosphere and activy contributing to the retail team's pursuit of the store's revenue targets.The Floor Lead of Operations will initially report to the Store Manager.

Location : Town Center at Boca Raton

What you’ll be responsible for

Team Leadership

• Nurture an inclusive team culture that promotes active engagement, fosters collaboration, cultivates harmony and elevates overall productivity
• Maintain exceptional interpersonal skills to ensure crystal-clear, effective communication with both the store team and cross-functional partners
• Propel team growth and development through training, coaching and consistent feedback in areas such as

product knowledge, sales techniques and the delivery of exceptional customer service

Sales Achievement

sales targets and nurture a culture of exceptional performance and success Customer Experience

customer service, facilitated by clienteling tools.

Operational Excellence & Visual Merchandising

monitoring inventory performance metrics

transactions, managing returns, exchanges and warranties with precision

inventory layout

providing comprehensive training to team members to enable them to execute this process

and address various operational needs

What you’ll bring

What you’ll love about us

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