Assistant Manager - Capacity Planning

VirtualVocations
Jamaica, New York, United States
Full-time

A company is looking for an Assistant Manager - Planning to join their Workforce Management team.Key ResponsibilitiesDevelop forecasts and capacity plans based on statistical analyses and operational metricsAdminister staffing and resource plans while coordinating with recruitment and operations leadershipDesign and present workforce reports and dashboards to stakeholders, identifying trends and insightsRequired QualificationsBachelor's degree or higher5-6 years of experience in workforce analytics, planning, or management within a large global call centerExperience with forecasting techniques and labor modelingStrong Excel skills and familiarity with capacity planning toolsSolid understanding of workforce management fundamentals

4 days ago
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