MANAGER, PRODUCT DELIVERY INDEPENDENCE, OHIO, UNITED STATES CUSTOMER OPERATIONS & PRODUCT DELIVERY LEARN MORE & APPLY

Location

Independence, Ohio, United States

Manager, Product Delivery

Independence, Ohio, United States Customer Operations & Product Delivery Manager, Product Delivery

Title : Manager, Product Delivery

Location : Independence, OH or Atlanta, GA

Experience : Mid-Senior Level

Employment Type : Full-Time

Industry : Information Technology and Services

Travel Requirements :

ABOUT THIS POSITION :

The Manager of Product Delivery will be responsible for leading a team of technical resources and overseeing the success of the technical delivery experience with Keyfactor customers.

This role will oversee and manage a delivery team comprised of technical implementers focused on delivering a world-class experience resulting in referenceable customers at scale to support Keyfactors rapid growth.

Additionally, the Manager will guide Keyfactor customers through implementing and integrating Keyfactors solutions into their infrastructure and applications.

The position will involve working directly with customers to install the software components and troubleshoot issues when they arise.

The Manager role will be responsible for specific integrations with a customers enterprise IT systems (i.e. web servers, networking platforms, ticketing systems, etc.

This role will work with the internal development staff to provide input into the products strategic roadmap and supporting the managed services area of the business.

The position is based in our Independence, Ohio or Atlanta, Georgia location and must reside within a commuting distance.

As a result of the COVID-19 pandemic, all positions are fully remote for the foreseeable future. The applicant must have permanent US citizenship.

WHAT YOU'LL DO :

• Position will be approximately half management and half technical product delivery, including 1 : 1s, reviews, personal improvement plans (PIPs), and other HR tasks in conjunction with the Director of Product Delivery and VP of Product Delivery
• Effectively lead and manage a team of solutions architects performing solutions architecture and product delivery to current and future clients
• Coordinate the assignment and distribution of technical resources to Keyfactor services projects
• Develop and maintain the technical skillsets across the Product Delivery business unit required to deliver Keyfactor solutions
• Develop your team members personally and professionally to allow skill and career growth promoting individual passions, readiness for future opportunities across the Keyfactor organization
• Cultivate a culture of self-sufficiency and empowerment that aligns with the Keyfactor values
• Architect, deploy, and configure the Keyfactor platform for our customers based on their requirements. Including :
• Coordinate and complete configuration / customization initiatives
• Address customer questions and concerns through product implementations
• Complete test routines to verify new functionality and / or debug specialized configurations
• Provide customers and Keyfactor Support personnel with architecture and delivery documentation
• Create and document custom scripts and other tools that integrate with Keyfactor products based on demand from both internal and external customers
• Provide customers, partners, and Keyfactor support personnel with integration documentation
• Be flexible and effectively manage time and tasks in a dynamic, rapidly growing company
• Assist with hiring and interviewing of additional solutions architects

WHAT WE'RE LOOKING FOR :

Experience

• Minimum 5 years of experience in large enterprise IT environments (via services delivery, consulting, or employment)
• 2+ years experience in senior technical delivery and proven leadership

Key Skills, Behaviors, and Competencies

• Proven ability to exercise servant leadership to a team of technical individuals, preferably in a software delivery type company or enterprise environment
• Demonstrated effectiveness in mentoring technical team members to further their personal success and by doing so further that of the companys
• Modeling and consistent demonstration of our companys core values to team members and customers
• Be the initial point person in customer and internal escalations processes
• Strong and effective communication skills in a consultative manner with customers and other external stakeholders
• Be flexible and effectively manage time and tasks in a dynamic, rapidly growing company
• Proficiency with Windows Server operating systems
• Understanding of core networking and infrastructure fundamentals
• Advanced, methodical, and expedient technical troubleshooting and problem-solving skills
• Effective time management, project management and prioritization skills with the most complex customers, problems, and deployments
• Strong interpersonal communication and writing skills
• Comprehensive knowledge of Active Directory
• Knowledge of Active Directory Certificate Services
• Knowledge of Active Directory Federation Services
• Knowledge of Kerberos protocol and other authentication protocols a plus
• Advanced scripting development using various Microsoft tools (SQL, Powershell, etc.)
• Willingness to learn new languages, technologies, and APIs as needed to meet customer requirements
• Familiarity with Public-Key Infrastructure (PKI), digital certificates, and cryptography
• Competency with business application suites such as Microsoft 365
• Relevant industry certifications a plus, but not required
• Existing security clearance a plus

CULTURE, CAREER OPPORTUNITIES, BENEFITS

At Keyfactor, we are looking to build teams that continually strive to make things better for our customers and make each other better.

You will be challenged daily and given opportunities to grow yourself and your career. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and encourage ownership of customer outcomes.

Our goal is to develop the most desired individuals in the workplace, but create a culture that people choose to stay.

Our core values are extremely important to how we run our business and what we look for in every team member :

Trust is paramount We deliver security software and solutions where trust is of the highest importance for our customers.

We are honest and a trusted partner in every aspect of business.

• Customers are core We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
• Innovation never stops, it only accelerates The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
• Deliver with agility We thrive in high paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
• United by respect Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy, both in our business and in our communities.
• Teams make it happen Vision and goals are not individually achievable They require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

In addition to a great work environment and strong culture, benefits include fully paid medical, dental, vision, short- and long-term disability, life insurance, 401k match after first month of employment that vests immediately, and unlimited PTO.

Keyfactor is a proud equal opportunity employer.

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