Business Customers - Treasury Support Specialist - Banking Industry

Join Mercantile Bank as a full-time onsite Treasury Support Specialist and experience the thrill of being part of a growing community bank focused on being the financial and career partner of choice. As a tech-savvy individual, you'll engage in meaningful interactions with customers, leveraging your aptitude for learning new systems to provide exceptional support.

Your journey with us will not only enhance your skills but also allow you to make a significant impact on our bank-wide goals by supporting the business customers that are the backbone of our community.

Core Responsibilities :

• Answer calls from our business customers and provide technical support and direction
• Log and create customer incidents
• Escalate product and sales related questions to appropriate team members / departments

Why Mercantile Bank?

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

A Look into Your Day

As a Treasury Support Specialist, your knowledge of online systems will be put to good use as you take requests, execute system maintenance, and manage administrative tasks. While prior banking and / or treasury management experience is preferred, a passion for technology and a natural curiosity will set you up for success.

Think of it as being the IT helpdesk for our business banking products- you may find yourself speaking with a customer to add a user, troubleshoot an error, or process a wire transaction. Leveraging your excellent communication skills and using our customer tracking system, you will follow up, troubleshoot, and escalate issues effectively.

What We're Looking For

To excel as a Treasury Support Specialist at Mercantile Bank, candidates should possess a high aptitude for technology, enabling them to swiftly learn and navigate various online systems essential for supporting our business customers. A background in customer service, with 1-3 years of experience, is vital for effectively addressing inquiries and providing assistance with treasury products. The ability to multi-task in a fast-paced environment is key to this position. A high school diploma or GED is a minimum requirement for this role.

The ability to thrive in an office environment while managing phone calls and emails Monday through Friday from 8 : 30 AM to 5 : 30 PM is crucial. Candidates must exhibit a professional demeanor paired with excellent verbal and written communication skills, ensuring clarity and professionalism in all customer interactions. While prior banking and / or treasury experience is not required, having that experience is preferred and advantageous. A genuine eagerness to learn and contribute will serve as the foundation for success in this dynamic support role.

Requirements :

Preferred Qualifications :

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