Citrix Engineer

Job Description : Citrix VDI Engineer

Scope of the Project :

The subject expert will focus on the design and development of a CUI VDI environment, Windows systems and images, technical and engineering support, and one-on-one training for identified System Administrators.

Daily Duties / Responsibilities :

The Mid-Senior level Citrix VDI Architect will :

• Provide level-2 and level-3 technical support for the Citrix / XenApps server environment.
• Analyze and evaluate major system project requirements, understanding all parameters affecting and interfacing with the system.
• Review user requirements and provide direction in identifying problems and potential resolutions.
• Offer analytical support in the conceptualization, development, and implementation of complex, inter-linked systems.
• Define system objectives and prepare system design specifications to meet user requirements and resolve interface problems.

Responsibilities include :

• Providing level-2 and level-3 technical support for Citrix / XenApps server environment.
• Monitoring the VDI platform with various client tools (Netscaler, ControlUP).
• Supporting VDI End-User Sessions and VDI Stack.
• Managing and providing technical support at level-2.
• Ensuring virtual sessions function as intended.
• Handling IT-VDI related requests or inquiries received by the client helpdesk.
• Ensuring all Citrix platform server systems under management have updated software patches.
• Supporting XenDesktop Broker, including VDI monitoring and alerting for Citrix / VMware applications responsible for delivering virtualized desktops or applications.
• Ensuring high levels of client satisfaction for supported products / solutions.
• Addressing all technical questions around VDI and Citrix.
• Participating in client meetings to update team members.
• Acting as the technical Subject Matter Expert within the domain.

Qualifications :

Skills, Experience & Qualifications :

• Advanced system testing tool knowledge & experience.
• Strong technical experience with Citrix XenDesktop, Citrix XenServer, and VMware (vSphere).
• Ability to work well within a team environment.
• Experience with workflow analysis.
• Technical collaboration for client problem-solving.
• Ability to apply best practices to ensure maximum production.
• Ability to provide one-on-one training to teammates.

Required Skills (Ranked in Order of Importance) :

• Effective communication skills (written and oral).
• Proven experience with Citrix / XenApps, VMware Administration, Microsoft Windows Servers, Citrix App Layering.
• Team member training.
• Citrix Administration Certification.
• Adaptable, flexible, and self-motivated with strong technical and problem-solving skills.

Preferred Skills (Ranked in Order of Importance) :

• Ability to effectively communicate with large or small groups through written or spoken communication.
• Ability to analyze, use structured problem-solving and available tools to troubleshoot systems in a critical environment, identify root causes, create action plans, and resolve issues.
• Ability to plan large, complex undertakings and effectively focus group efforts to execute plans for infrastructure implementation of systems.
• Must be a self-starter demonstrating the willingness to address / resolve ambiguity and conflict within a complex VDI environment.
• Develop update processes and work with team members to maintain currency in the VDI environment.

Required Education :

• A bachelor’s degree in computer science or a related field.
• Five years or more of professional experience supporting a large-scale enterprise Windows environment and experience in Citrix VDI.
3 days ago