The RN Supervisor, Virtual Care Support is a role that will assist the Service Line and Clinical Managers in overseeing and leading the day-to-day efforts of the Registered Nurses and Certified Medical Assistants working on our Virtual Care Support team.
Central to this role will be ensuring clinical accuracy and quality, while maintaining key performance indicators. This role will typically be 100% administrative, but with the expectation of supporting the needs of the team during periods of surge or unexpected low headcount.
Position will have direct management responsibilities for 15-20 RNs and CMAs Schedule : Monday - Friday Shift : 8 : 00AM - 5 : 00PM PST (Pacific Standard Timezone)
Supervisory Responsibilities :
- Provide workflow management, guidance, coaching, and display subject matter expertise to provide thorough support for the team
- Demonstrate thorough understanding of and monitor service levels and performance guarantees on an hourly / daily basis
- Provide training, support, technical and clinical leadership to team members
- Assist the VCS manager in workflow enhancement changes, pilot projects, quality reviews, individual and team coaching, and tracking data / outcomes
- In collaboration with clinical liaison, monitor attendance and schedule adherence and ensure staffing levels are met and maintained for daily coverage requirements
- Meet 1 : 1 monthly with direct reports for ongoing review of productivity, quality review and professional development
- Assist the training and quality team in onboarding and call / case reviews, as needed
- Serve as an escalation point for workflow questions / clarifications and complex cases
- Assist the clinical team with day-to-day work and direct patient care, when needed
- Display focus towards continuous improvement, suggests alternative solutions, as well as new ideas that improve team productivity, workflows, member experience, and efficiency aligning directly with our company values and goals
Qualifications :
- Bachelor’s Degree in Nursing
- 2+ years experience in primary or ambulatory care setting
- Minimum of 2 years Supervisor / Managerial experience required
- Registered Nurse, in good standing with current state of licensure
- Maintain a compact state license and be willing to get licensed in non compact states
- California state licensure highly preferred
- Excellent organizational skills and attention to detail required
- Previous quality and workflow management experience preferred
- Data-driven and proficiency / comfort in using Google Sheets, Text Expander, and other tools to evaluate and optimize the standardization of care across our growing team
- Previous management experience preferred
- Ability to be agile and balance multiple priorities while maintaining positive and professional attitude
- Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal
- Strong ambition and internal drive is essential to this position
- The United States base salary range for this full-time position is $81, - $113, + equity + benefits.Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education;
- training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations;
and alignment with geographic and market data. Included Health reserves the right to modify these ranges in the future. For further information, please ask your Recruiter.
In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following : Remote-first culture401(k) savings plan through FidelityComprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)Full suite of Included Health telemedicine ( behavioral health, urgent care, etc.
and health care navigation products and services offered at no cost for employees and dependents Generous Paid Time Off ("PTO") and Discretionary Time Off ( DTO") 12 weeks of 100% Paid Parental leaveFamily Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistanceCompassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) 11 Holidays Paid with one Floating Paid HolidayWork-From-Home reimbursement to support team collaboration and effective home office work 24 hours of Paid Volunteer Time Off ( VTO ) Per Year to Volunteer with Charitable Organizations#LI-Remote
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