Job Description
Job Description
Benefits :
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Free food & snacks
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Job Summary :
Indiana Alarm is looking to add an Office Assistant to help our team. You will use your organizational skills to enhance the customer experience and ensure tasks are completed timely.
Supervisory Responsibilities : NONE
Duties / Responsibilities :
- Answer Phones, route calls, take messages, provide answers to general inquiries and maintain the log of inquiries as required
- Greet and direct office visitors
- General upkeep and cleanliness of office; stocking of office supplies and placing supply orders
- Basic data entry
- Communicate and respond effectively and in a timely manner, respond to any messaging or correspondence relating to clients and company personnel
- Assist office manager in scheduling and confirming service calls for technicians (service appts, new installations, etc.)
- Prepare invoices for mailing
- Schedule fire alarm inspections, confirm inspections with clients, prepare pre-inspection and post inspection paperwork;
ensure the process is complete.
- Assist office manager with supporting customer concerns, troubleshooting alarm codes, and answering all customer questions.
- Assist Office Manager with implementing new installations, scheduling, paperwork, follow-up concerns, etc.)
- Other job-related duties as assigned
Required Skills / Abilities :
1+ year of experience in an office or customer service position.
Detail Oriented
Organizational Skills
Multi-Tasker
Takes Initiative
People-Person - Great Communication Skills (you will spend 90% of your time on the phone)
Job Type : Full-time
Education and Experience :
High school diploma or equivalent.
At least 1-year related experience required.
Physical Requirements :
Prolonged periods of sitting at a desk and working on a computer.
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